Michael Dunn
Towson,MD
Summary
Dedicated and versatile college student with hands-on experience in customer service, team leadership, and administration. Proven ability to communicate effectively and manage multiple tasks in fast-paced environments through roles as a Student Orientation Leader and crew member positions at different companies. Strong interpersonal skills, a positive attitude, teamwork and collaboration skills, and a commitment to providing excellent service and fostering community engagement. Currently pursuing a degree in Business Systems and Processes, with a passion for applying academic knowledge to real-world scenarios and enhancing organizational efficiency.
Overview
4
4
years of professional experience
Work History
Student Orientation Leader
New Student And Family Programs
04.2024 - Current
- Provided help with over 3,000 new students transition to university life.
- Served as a point of contact for new students and their families, addressing questions and concerns to promote a smooth transition to university life.
- Fostered a supportive and positive environment, encouraging student participation and fostering connections among new students.
- Sustained collaborative relationships with faculty, staff and administration.
- Provided subject matter expertise to other institutional departments and offices.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
Crew Team Member
Chic-Fil-A
04.2023 - 08.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Collaborated with team members to complete orders.
Crew Team Member
Dunkin' Donuts
08.2021 - 11.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked front counter, drive-thru and other areas.
Retail Sales Associate
Six Flags
02.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted hundreds of customers during the day with any needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Business Systems & Processes
Towson University
Baltimore, MD05.2027
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD05.2023
Skills
- Peer Mentoring
- Human Resources Support
- Activity Development
- Student Assistance
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Effective Communication
Timeline
Student Orientation Leader
New Student And Family Programs
04.2024 - Current
Crew Team Member
Chic-Fil-A
04.2023 - 08.2024
Crew Team Member
Dunkin' Donuts
08.2021 - 11.2022
Retail Sales Associate
Six Flags
02.2021 - 08.2021
Bachelor of Science - Business Systems & Processes
Towson University
High School Diploma -
Charles Herbert Flowers High School
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