M I C H A E L D U N N E
Jensen Beach,FL
Summary
Exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal communication abilities. Highly skilled in computer troubleshooting; talented in speaking and leading; Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shift Lead/ Audio Visual Specialist
BestBuy
Stuart
08.2021 - Current
- Goal orientated sales
- Focus on meeting goals as a team for monthly revenue and memberships
- Sort and resolve order issues as needed
- Treat each customer with respect and make sure each sale is complete from start to finish
- Answer phone
- Call customers back regarding order issues or questions
- Ensure all TV and audio equipment are running properly for all employees to run demos
- Make sure the department is clean and ready for each day
- Train new hires (approx 30)
- Help drive the store to meet monthly goals.
Guest Specialist/ Departmental Employee
Target
Stuart, FL
07.2018 - 07.2021
- Knowledge of products sold
- Know where each item in the departments is and where it should be stocked
- Help customers find items that may not be on the floor
- Treat each customer with great customer service and make sure everyone leaves happy
- Answer phones
- Train new employees (approx 10)
- Stocking and taking care of departments
- Manage orders of products running low.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Barista
Dunkin' Donuts
Port ST. Lucie, Florida
05.2016 - 06.2018
- Managed front of the house
- Cleaned and stocked store
- Organized team to be ready for each shift
- Provided customer with a great experience from start to finish
- Problem solving and providing solutions in every issue that occurred.
Education
Seeking a master’s degree in information technology and cybersecurity -
Florida State University
Tallahassee, FL11.2026
Bachelor’s degree in information technology management and cyber security -
Indian River State College
Stuart, FL11.2023
Associate of Arts in Accounting - Accounting And Finance
Indian River State College
Stuart, FL06.2020
Skills
- Expertly Skilled in Excel, PowerPoint, Office 365, and Adobe
- Training in C code
- A Hardware
- Cisco Networking training through comp TIA and Cisco
- Experience in Python Code
- Experience in WEKA computer programming
- Basic Linux fundamentals
- Windows server certification classes
- Team leadership
- Work Delegation
- Loss Prevention
- Data analysis
- Inventory management
Timeline
Shift Lead/ Audio Visual Specialist
BestBuy
08.2021 - Current
Guest Specialist/ Departmental Employee
Target
07.2018 - 07.2021
Barista
Dunkin' Donuts
05.2016 - 06.2018
Seeking a master’s degree in information technology and cybersecurity -
Florida State University
Bachelor’s degree in information technology management and cyber security -
Indian River State College
Associate of Arts in Accounting - Accounting And Finance
Indian River State College