Michael Durrett

Responsible for overseeing the day to day operations of a dealership service department.

Managed day to day operations of ten retail tobacco outlets including:

• Answered product questions and assisted customers in selection and checkout.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
• Answered questions about store policies and addressed customer concerns.
• Recruited, managed and motivated 50 member retail team to give every guest positive and memorable experiences.
• Created and led sales promotions and advertising strategies to boost profits and bring in new customers.

• Managed efficient teams of up to 70 employees.
• Supervised employee performance, preventive maintenance and safety.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Created work schedules and set up training for 70 employees working on oilfield equipment.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

• Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
• Monitored financial performance through daily reports.
• Directed fixed operations of 75 member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
• Supervised mechanics, service advisors and parts personnel.

• Followed up with customers during and after service visits to verify satisfaction.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited and developed employees for automotive service department.