Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Michael Dwyer

Gilbert,AZ

Summary

Recent graduate with a B.A. in Interdisciplinary Studies (Data Analysis & Business) from Arizona State University. Passionate about using data to solve problems and drive decision-making. Experienced in Excel-based business process improvements and cross-functional teamwork.

Overview

7
7
years of professional experience

Work History

Instructor, Manager, Admin, IT, Marketing

Gold Medal Swim School
Chandler, USA
04.2021 - Current

• Built Excel dashboards and macros that helped increase customer retention by 15%.
• Automated repetitive admin tasks using VBA, reducing workload by 8+ hours weekly.
• Trained 55+ staff on instructional and administrative processes, improving onboarding efficiency.
• Created Seismic Learning modules for scalable training across departments.
• Led a staff appreciation program that improved team engagement by 20%.
• Developed customer onboarding strategies during software rollouts, enhancing adoption rates.
• Created data visualizations from raw website data to inform management decisions.
• Supported marketing campaigns and IT troubleshooting to streamline operations.
• Taught swim lessons to children (ages 2–13) and adults (18–75) in a high-volume setting.

Lifeguard

City of Chandler Parks & Recreation
Chandler, USA
04.2018 - 07.2019

• Monitored pool safety and supported swim team operations during lessons and events.

Education

B.A. - Interdisciplinary Studies (Data Analysis & Business)

Arizona State University
Tempe, AZ
07.2025

Skills

  • Excel (PivotTables, VLOOKUP, dashboards, automation, macros)
  • VBA automation
  • Google Sheets
  • Tableau
  • SPSS Statistics
  • SQL (Basic)
  • WordPress
  • Seismic Learning
  • Microsoft Office Suite
  • Google Workspace
  • Adobe Photoshop
  • Customer service
  • Project management
  • Employee training
  • Market research
  • Learning skills development
  • Interactive teaching and learning

Projects

Customer Feedback Analysis
• Collected and analyzed parent and adult learner feedback using Excel and WordPress.
• Identified service gaps, leading to targeted improvements and a measurable increase in satisfaction scores.

Timeline

Instructor, Manager, Admin, IT, Marketing

Gold Medal Swim School
04.2021 - Current

Lifeguard

City of Chandler Parks & Recreation
04.2018 - 07.2019

B.A. - Interdisciplinary Studies (Data Analysis & Business)

Arizona State University

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