Michael Dyson
Bridgewater,NJ
Summary
Network specialist in design, engineering and management of Cisco Unity Connection (CUC) Voice Mail (VM) and management of servers, optimizing and supporting technologies and alignment with corporate objectives, goals, policies and processes. Proficient in designing complex network and systems solutions for high-profile clients. Maintain a thorough understanding of the best practices behind internet protocol and routing and switching technologies
Overview
13
13
years of professional experience
Work History
Cisco Voice Engineer
MJD
Piscataway, NJ
03.2022 - Current
- Managed day-to-day IT Voice infrastructure using Incident management, Change and Problem Management. Developed Voice network designs for B. Braun worldwide. Maintain and monitor day-to-day operations of network equipment and troubleshoot.
- Manage operation and maintenance of datacenter network voice equipment. Oversaw global LAN and WAN technologies.
- Manage Cisco CUCM, Cisco UC, Voice Gateway, Jabber Softphones and Cisco Desk Phone.
- Supported CUCM, CUC, Contact Center Enterprise Configurations, training and Release upgrade.
- Support & management of training for workstation support staff for the installation of Cisco software and hardware
- Managed 5 international CUCM clusters, 4 Cisco Unity Connection clusters, Voice Gateway, Jabber Softphones and Cisco Desk Phone.
- Provide training for, Cisco Jabber & CUC
- Coordinate and managed Cisco Express gateways
- Coordinate and managed Cisco Emergency Responder for Enhanced 911
- Coordinate porting LEC DIDs to LD companies
- Manage with LEC PRIs to upgraded to SIP trucking to save telecommunications O&M budgets
- Coordinated with Everbridge notification services
- Support MACD for Cisco Unity, CUCM and Cisco Jabber
- Manage Dial Plans using E164 standards
- Managed Zoom, MS Teams and Cisco WebEx conferencing services
- Project Manager for moving 3,000 Avaya end-users to Cisco voice environment
- Provided Cisco training for Avaya support team which will now be supporting Cisco voice environment
- OMoved DIDs from Avaya PBX to our Lumen SIP service for the Cisco Voice environment
- Cisco Webex dedicated instance
- (remote)
Network Voice Engineer
McGraw Hill
New York, NY
01.2022 - 03.2022
- Supported for Voice – CUCM, Ci
- Sco UC, Voice Gateway, Jabber Softphones and Cisco Desk Phone.
- Supported CUCM, CUC, Contact Center Enterprise Configurations, training and Release upgrade.
- Managed 4 CUCM clusters, 4 Cisco Unity Connection clusters
- Supported Verizon UCaaS for CUCM, CUC
- Training end-users for MACD for CUCM. Cisco Unity, and Cisco Jabber
- (Contract)
Sr. Telecom Analyst
B. Braun Medical
Allentown, PA
04.2020 - 09.2021
- Managed day-to-day IT Voice infrastructure using Incident management, Change and Problem Management. Developed Voice network designs for B. Braun worldwide. Maintain and monitor day-to-day operations of network equipment and troubleshoot.
- Oversaw operation and maintenance of datacenter network voice equipment. Oversaw global LAN and WAN technologies.
- Supported for Voice – CUCM, Cisco UC, Voice Gateway, Jabber Softphones and Cisco Desk Phone.
- Supported CUCM, CUC, Contact Center Enterprise Configurations, training and Release upgrade.
- Provided training for desk side support for the installation of Cisco software and hardware
- Managed 4 CUCM clusters, 4 Cisco Unity Connection clusters, Voice Gateway, Jabber Softphones and Cisco Desk Phone.
- Provide training for Desk Top Support on CUCM, Cisco Jabber & CUC
- Setup and managed Cisco Express gateways
- Setup and managed Cisco Emergency Responder for Enhanced 911
- Managed porting LEC DIDs to LD companies
- Removes LEC PRIs to upgraded to SIP trucking to save telecommunications O&M budgets
- Coordinated with Everbridge notification services
- Provide MACD for CUCM, Cisco Unity, and Cisco Jabber
- Provide support Dial Plan using E164 standards
- Managed Zoom, MS Teams and Cisco WebEx conferencing services
- Project Manager for moving 1,200 Avaya end-users to Cisco voice environment
- Provided Cisco training for Avaya support team which will now be supporting Cisco voice environment
- Moved DIDs from Avaya PBX to our Lumen SIP service for the Cisco Voice environment
Voice ECengineer (Consultant)
New York City Housing Authority (NYCHA)
New York, NY
09.2019 - 01.2020
- Provided L1 and L2 support of NYCHU field offices CUCM cluster.
- Managed NYCHA SIP cut-overs to NYCHA’s Verizon SIPC Trunk services
- Provided technical support for NYCHA field offices CUCM cluster in New York
- Managed and supported DID porting NYCHA CUCM Clusters
- Coordinated moving 300+ NYCHA field offices to the Verizon SIP Trunking Service
Unified Communications Engineer
IBM
Piscataway, NJ
02.2017 - 04.2019
- Provided L1 and L2 support of AECOM North America CUCM cluster. Provide technical support for AECOM in-house CUCM clusters in North America and EMEA
- Managed AECOM SIP Trunking cut-overs to AECOM’s Verizon SIP Trunk services
- Managed and supported DID porting and Toll Free porting for AECOM North America and EMEA CUCM clusters
- Coordinated moving 100+ AECOM sites to the Verizon SIP Trunking Service
- Coordinated moving AECOM Toll Free numbers to the Verizon IP Toll Free Service
- Provided technical support for AECOM Cisco WebEx for CUCM, CUC & Cisco Jabber in North America, EMEA, and APAC
- Coordinated, supported and managed eFax for AECOM in North America, EMEA and APAC
- Secured local eFax numbers worldwide. Activated, deactivated and managed eFax accounts worldwide Activated, deactivated and managed eFax AECOM accounts worldwide
- Manage and configured Verizon UCaaS 11.5 and Cisco Unity 11.5
Unified Communications Engineer
AECOM
Piscataway, NJ
08.2015 - 01.2017
- Redesigned AECOM North America CUCM cluster Provided technical support for AECOM in-house CUCM clusters in North America and EMEA. Provided technical support for AECOM Cisco WebEx for Cisco Jabber in North America, EMEA, and APAC
- Developed policies and procedures for AECOM SIP trunking on the AECOM North America CUCM cluster
- Coordinated moving 135+ AECOM sites to the Verizon SIP Trunking Service
- Coordinated moving 135+ AECOM sites to the Verizon SIP Trunking Service
- Installed LANs and managed on-site VoIP services for AECOM sites moving to Verizon SIP Trunking Services
- Secured local eFax numbers worldwide. Activated, deactivated and managed eFax accounts worldwide
- Developed VoIP administration standards
- Developed unified Communications documentation and standards
Sr. Telecommunications Engineer
Crum and Forster Enterprise
Morristown, NJ
05.2013 - 01.2015
- Designed and managed voice IP services for Crum and Forster companies (Fairmount Specialties, CoverX, Seneca). Redesigned Cisco Unified CM cluster for Crum and Forster Enterprise VoIP networks. Configured voice routers for SIP and H-323 protocols. Managed and setup Cisco CUCM 9.2 and 11.5, Cisco Unity 9.2 and 11.5, and Cisco presence. Developed strong relationships with department heads to enable discovery of new business opportunities
- Re-designed and managed Cisco Unity connection (CUC) cluster 1 to 2 nodes and Cisco Unified CM clusters from 3 to 9 nodes
- Developed and manage the DR voice plan for Crum and Forster Enterprise
- Partnered with department and prepare training on Voice IP services
- Developed site cut-overs and test plans for VoIP services
- Developed policies and procedures for Crum and Forster VoIP networks
- Developed and installed Cisco Jabber for Crum and Forster Enterprise
- Developed training documentation for Cisco CUCM - CCM User and Cisco Unity Connection -PCA
- Developed Cisco Unified Collaboration plan for Crum and Forster Enterprise
Integrated Technology Service Manager
Construction Specialties
Lebanon, NJ
- Designed, configured, promoted and implemented standards for Cisco Unified Communications Manager (CUCM). Deliverables included IDS/IPS, new segmented network for PCI devices. Coordinated installation of internet circuits with AT&T, Verizon, Bell South, Comcast, Quest, Pacific Bell, and MCI WorldCom
- Designed, configured a world-wide VPN for VoIP, Video conferencing and data
- Designed, configured DMZ networks using Juniper and Net screen firewalls
- Designed, configured wireless LAN for employee Laptops/Desktops, VoIP wireless phones, and guest clients
- Coordinated installation of an AT&T MPLS/PNT network for C/S Global Network.
- Installed and configures Cisco Presence server for Cisco Unified Personal Communicator (CUPC) desktop application
- Design a global complex voice, video and data networks and Cisco UC solutions for Construction Specialties, Inc. major domestic and international locations including Data Aire, Grand Entrance
Education
B.G.S. - Chemistry, Biology and Religion
Oakwood College
Huntsville, ALSkills
- Network Management Network Designing and Implementation System Migration
- Datacenter Consolidation Troubleshooting
- Cisco CUCM V92, V115& V12, Unity ConnectionV92, V115& V12, CUPSV92, V11, V12, CCX
- Cisco ATA 186, 187 series, VCG202 and VCG204; Cisco Business Edition 6000 and 7000
- Cisco IOS, MGCP, SIP and Cisco Unified SRST; Cisco Video Conferencing, UCCX, Presence Server, Jabber 11; Cisco Unified SRST, Cisco WebEx, Cisco Informa Cast; Cisco MCS-78XX, VM Ware Hypervisor, Cisco Express gateway
- Voice: POTS, DID, Toll Free, ISDN BRI & ISDN PRI
- Protocols: DNS/BIND, DHCP, SMTP, RDP, LDAP, POP, IMAP, SNMP
- Network Management: Orion, Visual Uptime and SolarWinds
- IP address schemes, DNS, Ether-Channeling, VLAN tagging and trounching, Load Balancing including Internet eBGP/IBGP, OSPF, QOS, 8021q VLANs, SMTP mail flow, SIP/H323 call flows, iSCSI/NFS storage, and other common TCP and UDP protocols
- LAN and WAN technologies including traditional 8023 wired and 80211 wireless Ethernet as well as carrier Ethernet services, MPLS, and Broadband Cable/DSL, as well as PPP, Frame-Relay, and ISDN PRI
Timeline
Cisco Voice Engineer
MJD
03.2022 - Current
Network Voice Engineer
McGraw Hill
01.2022 - 03.2022
Sr. Telecom Analyst
B. Braun Medical
04.2020 - 09.2021
Voice ECengineer (Consultant)
New York City Housing Authority (NYCHA)
09.2019 - 01.2020
Unified Communications Engineer
IBM
02.2017 - 04.2019
Unified Communications Engineer
AECOM
08.2015 - 01.2017
Sr. Telecommunications Engineer
Crum and Forster Enterprise
05.2013 - 01.2015
Integrated Technology Service Manager
Construction Specialties
B.G.S. - Chemistry, Biology and Religion
Oakwood College