Cisco Voice Engineer
Michael Dyson
MJD Technology
Raritan,NJ
14
years of professional experience
1
Certification
Results-driven Voice Engineer experienced in optimizing voice communications and implementing cost-effective solutions. Achieved a 20% reduction in operational costs through migration of 3,000 end-users to a Cisco voice environment and enhanced system reliability, achieving a 98% uptime rate. Focused on improving operational efficiency by training IT staff and streamlining communication processes, demonstrating a commitment to continuous improvement and collaboration.
Work History
Cisco Voice Engineer
4 Years 8 Months- Led migration projects from Avaya PBX to Cisco UC, supporting over 3,000 end-users.
- Administered five international CUCM clusters and four Cisco Unity Connection clusters, streamlining voice services across multiple voice gateways.
- Integrated Unified Communications platforms with RESTful APIs, enabling provisioning, monitoring, and automation of voice services for improved operational efficiency.
- Coordinated Cisco WebEx Calling implementation and MACD activities, training IT staff to ensure smooth transition and user adoption.
- Transitioned PRI lines to SIP trunking, optimizing telecommunications budgets and enhancing cost efficiency.
- Performed packet-level troubleshooting using tcpdump to analyze SIP, RTP, and TLS traffic during voice and call-center incidents.
- Managed and designed IT voice infrastructure, overseeing incident, change, and problem management to enhance service delivery.
- Provided technical training on Cisco UC solutions, enabling IT support to resolve issues more effectively.
- Designed enterprise voice solutions for MJD Technology clients.
- Configured SIP trunks and established call routing protocols to improve voice communication.
- Provided support for VoIP platforms and unified communications systems to ensure operational reliability.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
Network Voice Engineer
2 Months- Supported CUCM, Cisco UC, voice gateways, and Jabber softphones, ensuring seamless communication across platforms.
- Managed four CUCM and Unity Connection clusters, improving system reliability and performance for end users.
- Conducted intercontinental server migration for hosted Unified Communications, achieving minimal disruption to services.
- Executed contractual agreements with clients, facilitating service continuity and adherence to client requirements.
Senior Telecom Analyst
1 Year 5 Months- Designed and maintained global voice network infrastructure, ensuring reliable communication for a multinational medical enterprise.
- Coordinated Cisco Express gateways, Cisco Emergency Responder, and WebEx integrations.
- Coordinated integration of Cisco Express gateways, Cisco Emergency Responder, and WebEx to enhance operational connectivity.
Voice Engineer (Consultant)
4 Months- Delivered L1 and L2 support for CUCM clusters at NYCHA field offices, ensuring operational continuity.
- Coordinated SIP cut-overs to Verizon SIP trunk services, improving voice network reliability.
- Managed VoIP systems across NYCHA housing campuses and administrative offices.
- Configured Cisco CallManager, routers, and switches for voice network support.
- Monitored voice traffic and resolved call quality issues for resident service lines.
Unified Communications Engineer
2 Years 2 Months- Managed SIP trunking cut-overs and voice network migrations across North America and EMEA.
- Managed SIP trunking cut-overs and voice network migrations, ensuring seamless communication across North America and EMEA.
- Oversaw MACD processes in Cisco WebEx Cloud and UCaaS solutions, facilitating smooth transitions and service continuity.
Unified Communications Engineer
1 Year 5 Months- Redesigned AECOM North America CUCM cluster, enhancing overall communication capabilities across the organization.
- Coordinated transition of 135+ sites to Verizon SIP trunking services, streamlining communication processes.
- Developed unified communications documentation and VoIP administration standards, establishing best practices for system management.
Senior Telecommunications Engineer
1 Year 8 Months- Designed and managed VoIP services, enhancing communication for multiple Crum and Forster subsidiaries.
- Led Cisco UC migrations, developing site cut-over plans to ensure seamless voice deployments.
- Established policies for VoIP network management and disaster recovery, improving system reliability and preparedness.
Education
Bachelor of General Studies - Chemistry, Biology, and Religion
Skills
Cisco Unified Communications (CUCM
Unity
UCCX
Presence)
CUCM administration
VoIP Network Design & Management
VoIP deployment
SIP Trunking & Voice Gateway Administration
SIP trunking
Voice routing
Voice migration
System Migrations and Upgrades
WebEx
MS Teams & Zoom Collaboration
Network Security & Troubleshooting
Data center consolidation
Change control
ITIL implementation
Team Leadership & Training
Stakeholder engagement
Certification
- Cisco Certified Network Associate (CCNA) – Voice
- ITIL Foundation Certification
- Advanced Cisco Unified Communications Training
- SIP Trunking and VoIP Network Optimization
- ServiceNow Incident Management & ITIL Processes
- Microsoft Teams & WebEx Collaboration Specialist
Summary Of Accomplishments
- Led the migration of 3,000 Avaya end-users to a Cisco voice environment, improving communication efficiency and reducing operational costs by 20%.
- Managed five international CUCM clusters and four Cisco Unity Connection clusters, streamlining global voice communications and reducing downtime by 30%.
- Oversaw a cost-saving initiative by upgrading LEC PRIs to SIP trunking, reducing telecommunications O&M budgets by 25%.
- Successfully conducted multi-step upgrades from CUCM, Unity Connection, CER, UCCX & Presence (versions 5 - 12.5) with VMware on UCS B & C Series servers, reducing system latency by 40%.
- Trained and mentored over 50 IT staff members on Cisco UC solutions, improving operational knowledge and reducing troubleshooting time by 35%.
- Designed and implemented the Cisco WebEx Calling platform, increasing remote collaboration efficiency by 45%.
- Provided technical support for global enterprises, ensuring seamless voice, video, and data communication, leading to a 98% system uptime rate.
- Managed IT team budget and successfully allocated resources, reducing overall IT expenses by 15% while enhancing service delivery.
- Led crisis response efforts for network failures, restoring critical communications within an average of 30 minutes, reducing downtime impact.
- Developed and enforced security protocols, reducing unauthorized access incidents by 50%.
- Install the Voice network at 3 miles island for GPU nuclear.
Timeline
Cisco Voice Engineer
MJD Technology
03.2022 - CurrentRead More
Network Voice Engineer
McGraw Hill
01.2022 - 03.2022Read More
Senior Telecom Analyst
B. Braun Medical
04.2020 - 09.2021Read More
Voice Engineer (Consultant)
New York City Housing Authority (NYCHA)
09.2019 - 01.2020Read More
Unified Communications Engineer
IBM
02.2017 - 04.2019Read More
Unified Communications Engineer
AECOM
08.2015 - 01.2017Read More
Senior Telecommunications Engineer
Crum and Forster Enterprise
05.2013 - 01.2015Read More
Oakwood College
Bachelor of General Studies from Chemistry, Biology, and Religion
Read More