Michael Eastlake
Ijamsville,MD
Summary
Proven leader with a track record of enhancing profitability and customer satisfaction at Gerber Collision. Excelled in workforce management and coaching for performance improvement, boosting sales by 60%. Skilled in negotiation and team leadership, adept at driving high standards and achieving company goals. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
25
25
years of professional experience
Work History
Manager
Caliber Collision Repair
Gaithersburg, MD
02.2023 - 06.2024
- Developed strategies to increase profitability and efficiency in the shop.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff. Managed the hiring of staff and making sure all employees were trained properly. Made sure quality standards were met to ensure safe repairs.
Manager
Gerber Collision
Gaithersburg, MD
01.2019 - 11.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance. We were the #1 shop in the entire country for the entire time I was there. We improved sales by 60% while maintaining a high standard.
- I was in charge of all daily processes and procedures< including all hiring.
Manager
Nationwide
Baltimore, MD
01.1999 - 12.2018
- Managed a team of 20-25 shops, ensuring that all processes were followed based upon Nationwide and the state parameters.
- Responsible for CSI, managing estimators at all shops. I managed all shops for performance based on Nationwide guidelines.
- Responsible for working with senior management to assure that the market had appropriate coverage for both customers and field staff.
- Responsible for rolling out the MQVP parts program in the region and also developed a catastrophe plan for the region.
- Worked with the Catastrophe team when needed (mostly storm-related). Working to assure policyholders were handled and made whole.
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
Education
High School Diploma -
Linganore High School
Frederick, MD05-1988
Skills
- Coaching for Performance Improvement
- Workforce Management
- Policy Implementation
- Performance Evaluations
- Verbal and written communication
- Team Leadership
- Negotiation
- Key Performance Indicators
Outside of work
- Have done volunteer work midway housing for battered women shelter.
- Coached both football and wrestling at grade school level.
References
References available upon request.
Timeline
Manager
Caliber Collision Repair
02.2023 - 06.2024
Manager
Gerber Collision
01.2019 - 11.2022
Manager
Nationwide
01.1999 - 12.2018
High School Diploma -
Linganore High School
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