MICHAEL EDMUNDS
Greenville,SC
Summary
Dynamic retail professional with a proven track record at Lidl, excelling in visual merchandising and inventory control. Adept at problem-solving and effective communication, I have successfully streamlined operations and enhanced customer experiences, driving sales growth and fostering team development. Committed to achieving high standards and delivering exceptional results in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Store Supervisor
Lidl
Greenville, SC
12.2019 - Current
- Supervised daily store operations to ensure efficient workflow.
- Managed a team of retail associates, guiding training efforts to achieve performance goals.
- Maintained organized store environment to foster positive shopping experiences.
- Adhered to company policies and procedures, upholding high operational standards.
- Identified improvements in inventory system to streamline processes.
- Created seasonal and promotional displays to maximize sales and profits.
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
Enrollment Coach
Blackboard
Greenville, SC
11.2018 - 12.2019
- Facilitated personalized guidance for students during enrollment, ensuring smooth transition into academic programs.
- Assisted with course selection, program registration, and financial aid applications.
- Resolved student inquiries and concerns regarding enrollment in a timely and professional manner.
Assistant Manager
Aldi
Greenville, SC
05.2015 - 10.2018
- Streamlined daily operations to ensure efficient store workflow.
- Delivered exceptional customer service by resolving inquiries and building strong relationships.
- Maintained product inventory and tracked stock levels to ensure accurate record keeping.
- Developed and maintained relationships with vendors to ensure timely delivery of merchandise.
- Developed and implemented strategies for optimizing product display, placement and availability in store.
- Managed returns process by ensuring returns are properly documented, credited back to customers promptly and restocked as needed.
- Prepared weekly reports detailing progress made towards achieving set goals related to merchandise planning and procurement.
- Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
Escalations Specialist
Sprint
Charlotte, NC
05.2009 - 06.2015
- Managed escalated customer issues, ensuring a positive customer experience by providing effective solutions and resolving issues efficiently.
- Demonstrated strong communication skills, effectively interacting with customers to understand their concerns and provide clear and concise solutions.
- Utilized problem-solving skills to identify root causes of customer issues, enabling quick resolution and preventing future occurrences.
- Collaborated with internal teams to resolve complex customer issues, ensuring a unified approach and efficient communication.
- Leveraged strong communication and problem-solving skills to effectively manage customer escalations, resulting in increased customer satisfaction and loyalty.
Technical Support
Verizon Wireless
Greenville, SC
08.1999 - 06.2007
- Provided expert technical support to Verizon Wireless customers, resolving a wide range of technical issues and ensuring customer satisfaction.
- Successfully troubleshot and resolved complex technical problems, ensuring seamless service for customers.
- Delivered exceptional service, exceeding customer expectations and building positive relationships.
- Effectively communicated technical solutions to customers in a clear and concise manner, empowering them to utilize their devices effectively.
Education
Associate of Arts - Business Administration And Management
Greenville Technical College
Greenville, SC12-2025
High School Diploma -
Greer High School
Greenville, SC06.2007
Skills
- Visual merchandising
- Retail management
- Inventory control
- Data analysis
- Problem solving
- Effective communication
Timeline
Store Supervisor
Lidl
12.2019 - Current
Enrollment Coach
Blackboard
11.2018 - 12.2019
Assistant Manager
Aldi
05.2015 - 10.2018
Escalations Specialist
Sprint
05.2009 - 06.2015
Technical Support
Verizon Wireless
08.1999 - 06.2007
Associate of Arts - Business Administration And Management
Greenville Technical College
High School Diploma -
Greer High School