Shawn Gerald

Vf Outdoors, The North Face

Hanover, MD

04.2023 - Current

Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
Directed daily operations including scheduling shifts for store personnel.
Maintained records of items shipped, received, or transferred to another location.
Maintained accurate records of daily transactions using computer software programs.
Monitored stock levels and identified ordering needs.
Supervised work of cashiers, training new team members and monitoring performance.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Analyzed sales data to identify trends and adjust stocking levels accordingly.
Created successful plans to maximize profits and reduce loss.
Increased sales by optimizing in-store promotional strategies.
Answered customer queries and complaints and provided prompt solutions.
Directed and supervised staff performance.
Delegated work to staff, setting priorities and goals.
Coached staff on strategies to enhance performance and improve customer relations.
Identified appropriate solutions to minimize issues and quickly solve problems.
Evaluated store performance and incorporated feedback to implement improvement plans.