MICHAEL EDWARDS
Rancho Cucamonga
Summary
Experienced Service Technician with a solid background in diagnostics and system installations. Proven ability to conduct thorough inspections and provide on-call support, ensuring customer satisfaction and operational excellence in the security industry.
Overview
11
11
years of professional experience
Work History
Service Technician – Level 3
ADT Security
08.2015 - Current
- Diagnosed and resolved system malfunctions in residential and commercial security setups.
- Installed, maintained, and upgraded security equipment for optimal performance.
- Conducted thorough inspections to ensure compliance with safety regulations and standards.
- Collaborated with customers to assess needs and recommend appropriate security solutions.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician - Level 3
ADT Security
01.2015 - 08.2015
- Installed, maintained, and repaired security systems for residential and commercial clients.
- Responded to service calls, diagnosing issues with alarm systems and providing effective solutions.
- Collaborated with team members to streamline service processes and improve response times.
- Conducted thorough inspections of security equipment to ensure compliance with safety standards.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
High School Diploma -
Southeastern Regional Vocational Technical High School
South Easton, MA07-1991
Skills
- Customer service
- System installation
- Time tracking
- Equipment demonstration
- Troubleshooting and Diagnostics
- Active listening
- Computer skills
- Professionalism
Timeline
Service Technician – Level 3
ADT Security
08.2015 - Current
Service Technician - Level 3
ADT Security
01.2015 - 08.2015
High School Diploma -
Southeastern Regional Vocational Technical High School