Quality assurance manager with over 5 years of experience of general manager sales training and national franchise development. Seeking a sales role with a growth-minded company in the Middle Tennessee area. Skilled in fostering account relationships to drive mutually beneficial outcomes, using strategic solutions, and strong communication skills.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Quality Assurance Manager
Stretch Zone Franchising LLC
Nashville, Tennessee
12.2025 - Current
Conducted regular audits to ensure compliance with brand standards and regulations.
Collaborated with franchise owners to resolve quality concerns and enhance operational practices.
Monitored operational processes to pinpoint areas for improvement in service delivery.
Developed and implemented comprehensive quality assurance policies and procedures.
Compiled data on quality issues and vulnerabilities, reporting findings with actionable suggestions.
Direct and delegate daily audit tasks among team members.
Master Practitioner
Stretch Zone Franchising LLC
Nashville, Tennessee
02.2021 - 12.2025
Instruct incoming general managers in advanced sales methodologies
Facilitate onsite studio openings nationwide while onboarding practitioners, general managers, and franchisees during opening week.
Instruct and certify incoming staff members on corporate-approved stretching techniques.
Accomplishments:
Personal studio opening week revenue average: $6,770; Quota: $4,660
General Manager
Stretch Zone Franchising LLC
Boca Raton, Florida
07.2020 - 02.2021
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Tracked monthly sales to generate reports for business development planning.
Accomplishments:
Increased monthly revenue by 74%.
Stretch Practitioner
Stretch Zone Franchising LLC
Boca Raton, Florida
12.2018 - 07.2020
Delivered exceptional stretching services to enhance client mobility and flexibility.
Collaborated with team members to develop personalized stretching programs for clients.
Scheduled appointments and managed client records efficiently using company systems.
Education
Master of Science - Exercise Physiology
Florida Atlantic University
Boca Raton, FL
12-2020
Bachelor of Science - Athletic Training
Pennsylvania State University
University Park, PA
05-2017
Skills
High-pressure adaptability
Organization skills
Client engagement
Networking proficiency
Strategic planning
Solution Development
Relationship management
Training and development
Innovative problem solving
Effective communication
Conflict resolution
Certification
Certified Strength and Conditioning Specialist -National Strength and Conditioning Association, 2018