Michael Ellis
Cleveland,TN
Summary
To provide exceptional customer service and ensure maximum customer satisfaction as well as business growth and gain.
Overview
2027
2027
years of professional experience
Work History
Electronics Salesman
Electronic Express
Cleveland, TN
2017 - Current
- Assisted customers in selecting electronic products based on needs and preferences.
- Provided technical support for electronic devices, resolving issues efficiently.
- Maintained product displays to ensure an appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Trained new staff on sales techniques and company policies effectively.
- Conducted engaging product demonstrations, showcasing the latest features and benefits of new electronic devices.
- Boosted store sales by effectively promoting and upselling various electronic devices and accessories.
- Exceeded sales goals consistently by utilizing effective selling techniques and building rapport with customers.
Inbound Originations Agent
Loan By Phone-Check Into Cash Cleveland, TN
Cleveland, TN
07.2016 - 09.2016
- Approved Loans for customers
- Ability to process payments and review state required documents
- Provided great customer service, ensuring future business relationships with the company
Inbound Sales Agent
HomeServe USA Chattanooga, TN
Chattanooga, TN
01.2015 - 03.2015
- Managed multiple accounts in regards to home protection
- Increased sales
- Brought additional business to the company through satisfied clients
Merchandiser and Group Leader
Match Coverage Cleveland, TN
Cleveland, TN
08.2013 - 08.2014
- Restocked and rearranged product following a planogram
- Provided exceptional customer service
- Led 3 and 4 person teams to accomplish the goal efficiently in a timely manner
Education
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Cleveland State Community College
01.2013
High School - undefined
Cleveland High School
01.2012
Skills
Customer Service
Product demonstration
Ability to close sales
Cross-selling techniques
Relationship building with customer base
Training
- Completed Electronic training courses and product knowledge to ensure exceptional presenting and closing ability with customer’s.
- Completed extensive HomeServe inbound training course emphasizing proper sales technique and consumer relations
- Completed Loan by Phone inbound training course focusing on the ability to take payments, review documents and process loans
Timeline
Inbound Originations Agent
Loan By Phone-Check Into Cash Cleveland, TN
07.2016 - 09.2016
Inbound Sales Agent
HomeServe USA Chattanooga, TN
01.2015 - 03.2015
Merchandiser and Group Leader
Match Coverage Cleveland, TN
08.2013 - 08.2014
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Cleveland State Community College
High School - undefined
Cleveland High School
Electronics Salesman
Electronic Express
2017 - Current