MICHAEL Emerson
Panama City,FL
Summary
Dynamic and dependable professional with a strong background in customer service and problem-solving, honed at Marcos's Pizza. Proven ability to foster customer loyalty through effective communication and a positive attitude. Skilled in navigating complex delivery routes and maintaining high standards of professionalism, ensuring timely service and satisfaction.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Marcos's Pizza
Lindsey's Crossing Hwy 231
12.2025 - Current
- Delivered orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Communicated clearly with customers regarding order status and delivery updates.
- Assisted in training new drivers on company procedures and safety protocols.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Surveyor
Zonda USA
North West Region of Florida
06.2025 - 12.2025
- Conducted visual surveys to assess progression of residential construction projects.
- Tracked and documented progression of each parcel, ensuring accurate updates.
- Executed effective time management strategies to ensure survey completion within 15-day deadline.
HVAC Technician
Air Conditioning and Heating
Santa Rosa Beach, FL
10.2018 - 12.2018
- Installed and repaired HVAC systems, ensuring compliance with safety standards.
- Diagnosed system malfunctions and implemented effective solutions to restore functionality.
- Conducted routine maintenance checks to optimize system performance and efficiency.
- Assisted in troubleshooting heating and cooling issues, enhancing customer satisfaction.
- Worked overtime, holidays and weekends to accommodate company needs.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
Disaster Recovery Specialist
Cat 5 Resources
Puerto Rico
10.2016 - 04.2017
- Implemented deployment and recovery of temporary power solutions for residents and businesses.
- Executed distribution of essential supplies to residents of Puerto Rico following Hurricane Maria.
- Distributed Christmas gifts to children on the island.
Maintenance Technician
St. Andrews Bay Nursing And Rehabilitation Center
Panama City, FL
01.2016 - 09.2016
- Executed routine maintenance on HVAC systems to enhance operational efficiency.
- Identified and resolved plumbing issues to ensure optimal facility functionality.
- Executed electrical repairs and replacements to uphold safety standards across the center.
- Facilitated implementation of preventive maintenance schedules to enhance equipment longevity and reliability.
- Partnered with nursing staff to identify and resolve urgent repair needs, enhancing safety for residents.
Education
HVAC
Haney Vocational
Lynn Haven, FL05-2016
GED -
A. Crawford Mosley H.S.
Lynn Haven, FL09-1988
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Dependable and reliable
Problem-solving
Safe driving
Timeline
Delivery Driver
Marcos's Pizza
12.2025 - Current
Surveyor
Zonda USA
06.2025 - 12.2025
HVAC Technician
Air Conditioning and Heating
10.2018 - 12.2018
Disaster Recovery Specialist
Cat 5 Resources
10.2016 - 04.2017
Maintenance Technician
St. Andrews Bay Nursing And Rehabilitation Center
01.2016 - 09.2016
HVAC
Haney Vocational
GED -
A. Crawford Mosley H.S.