Michael Epping
Chandler,AZ
Summary
Professional music educator bringing strong skills in lesson planning, curriculum development, and student engagement. Proven ability to collaborate with colleagues, adapt to changing needs, and achieve positive outcomes. Highly reliable with focus on fostering supportive and productive learning environment. Skilled in various teaching methodologies, instrumental techniques, and music theory.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Turners Warehouse
Gilbert, AZ
09.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately using warehouse management system to ensure timely deliveries.
- Trained new team members on customer service protocols and operational procedures.
- Collaborated with logistics teams to streamline order fulfillment processes, improving efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Instrumental Coach
Hamilton High School
Chandler, AZ
08.2023 - Current
- Assisted in Marching Band Show design
- Coordinated music rehearsals to optimize student readiness
- Analyzed footage to identify areas for improvement and strategy adjustments
- Collaborated with fellow staff to refine rehearsal techniques
- Evaluated student progress, providing constructive feedback to ensure continuous growth
Music Director
St. Francis Elementary School
Phoenix, AZ
01.2015 - 01.2018
- Music director for school Mass
- 5th-8th Music Director
- Presented community outreach concerts
- Created content and curriculum for courses
- Created and Presented Trainings on Collaboration and Teamwork
Elementary School Music Educator
J.O. Combs Unified School District
San Tan Valley, AZ
01.2013 - 01.2014
- Elementary school music educator
- Director of Jazz at JO Combs High school
- Woodwind instructor for Marching Band
- Interacted with Families and Administration Daily
Director of Jazz
Mountain Pointe High School
Phoenix, AZ
01.2005 - 01.2013
- Director of Jazz
- Woodwind Instructor for Marching Band
- Created content and curriculum for courses
- Community Outreach through Concerts and Master Classes
- A member of the music faculty that received the “National Distinction in Arts School” from the Kennedy Center Foundation in 2011.
Music Instructor
New School for the Arts and Academics
Tempe, AZ
01.2007 - 01.2012
- Created content and curriculum for Theory, Jazz and Composition Courses
- Directed Pit for Theatre Performances
- Developed customized lesson plans to enhance student engagement and learning outcomes.
- Implemented diverse teaching methods to accommodate various learning styles and abilities.
- Evaluated student progress through assessments, adapting instruction based on individual needs.
- Organized recitals and performances, fostering a supportive community among students and parents.
- Instructed students in music theory and composition in classroom environment.
- Incorporated cross-curricular connections between music and other subjects, enriching overall learning experiences for students.
Education
No Degree - Saxophone Pedagogy/Music Education in Jazz
Arizona State University
Tempe, AZBachelors of Arts - Saxophone Performance
University of Nebraska At Kearney
Kearney, NE01-2002
Skills
- Music theory
- Verbal and written communication
- Relationship building
- Proficient in Saxophone
- Music technology integration
- Classroom management
- Program development
- Group and individual instruction
- Curriculum design
- Improvisation techniques
- Performance preparation
Certification
- Arizona Teaching Certificate-Music
Timeline
Customer Service Representative
Turners Warehouse
09.2024 - Current
Instrumental Coach
Hamilton High School
08.2023 - Current
Music Director
St. Francis Elementary School
01.2015 - 01.2018
Elementary School Music Educator
J.O. Combs Unified School District
01.2013 - 01.2014
Music Instructor
New School for the Arts and Academics
01.2007 - 01.2012
Director of Jazz
Mountain Pointe High School
01.2005 - 01.2013
No Degree - Saxophone Pedagogy/Music Education in Jazz
Arizona State University
Bachelors of Arts - Saxophone Performance
University of Nebraska At Kearney