Valeria Ramos
Hyattsville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
State Farm
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cello Instructor
NOI Youth Orchestra
06.2023 - 08.2023
- Enhanced student performance by implementing personalized lesson plans tailored to individual needs and goals.
- Increased student retention and satisfaction by providing consistent feedback and support throughout the learning process.
- Maintained a positive and engaging learning environment, fostering strong relationships with students and their families.
- Collaborated with colleagues to develop innovative teaching methods, elevating overall quality of cello instruction.
Assistant Manager
Ben And Jerrys Ice Creams
03.2021 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Applied Science -
Prince George's Community College
Largo, MD05.2025
High School Diploma -
Northwestern High School
Hyattsville, MD06.2022
Skills
- Account updating
- Information Security
- Complaint resolution
- Chamber Music Performance
- Performance Coaching
- Music Theory
- Sales Growth
- Team building
- Positive Attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cello Instructor
NOI Youth Orchestra
06.2023 - 08.2023
Customer Service Representative
State Farm
07.2022 - Current
Assistant Manager
Ben And Jerrys Ice Creams
03.2021 - 08.2023
Associate of Applied Science -
Prince George's Community College
High School Diploma -
Northwestern High School
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