Michael Estes
Atlanta,GA
Summary
Dynamic professional with over 25 years of management experience, specializing in customer service, management, recruiting, and patient care coordination within the healthcare sector. Exceptional communication and customer service skills are demonstrated through effective utilization of various EHR systems and scheduling software to optimize healthcare delivery. Committed to enhancing patient trust and satisfaction while ensuring strict adherence to HIPAA compliance. Proven track record of seamless collaboration with medical professionals, facilitating medical orders, retrieving medical records, and managing scheduling processes.
Overview
35
35
years of professional experience
Work History
Triage Assistant
Laureate Medical Group - Northside Hospital
02.2025 - 06.2025
- Support appointed doctors with medical orders and doctor referrals.
- Facilitate referrals between primary care physicians, specialists, hospitals, and home health agencies.
- Schedule appointments for new and established patients, office visits, labs, and specialist appointments.
- Contact patients to prepare for any upcoming appointments, dates, times, and locations.
- Maintain up-to-date and accurate patient information.
- Obtain medical records, labs, and previous medical history.
- Address patient inquiries via phone, email, or by patient portal.
- Managed approximately 60 incoming calls, emails, and faxes per day from patients and other medical facilities.
- Index all medical records that come through via fax or email.
- Consult with doctors daily on requested information or patient issues.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Concierge Administrator
Sandy Springs Internal Medicine
05.2024 - 02.2025
- Managed approximately 60 incoming calls, emails, and faxes per day from patients and other medical facilities.
- Communicate with doctors on specific daily needs.
- Submit various orders for patients, DEXA, mammogram, CT scans, etc.
- Schedule appointments for any appointments requested by the physicians, including specialists, labs, and radiology.
- Assisted patients with special needs or requests while demonstrating empathy and understanding in every interaction.
- Consult with doctors on requested issues.
- Resolve issues quickly and effectively through active listening, conflict resolution, and communication skills.
- Obtain previous medical records that are requested by physicians or patients.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Concierge Coordinator
Sanus Medical
09.2019 - 05.2024
- Responsible for ensuring that patients receive the utmost care from our providers.
- Register new concierge patients, send all the appropriate paperwork, and collect annual payments.
- Schedule patients' annual physical and office visits.
- Prepare various orders for patients that include DEXA, Mammograms, CT scans, and any recommended orders requested from the provider.
- Request prior PCP and specialist paperwork to be uploaded in the patient's chart.
- Send requested paperwork, labs, and doctors' orders to the appropriate facility.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Assisted patients with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed approximately 50+ incoming calls, emails, and faxes per day from concierge patients and various medical facilities.
- Address patient inquiries with timely and professional responses via phone, email, and in-person interactions.
- Inventoried and ordered medical and office supplies to maintain the availability of products.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Create and maintain a comprehensive database of every concierge patient.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Gallery Manager/Senior Art Consultant - (Decatur location) - Promoted
Regency House Fine Art
09.2021 - 03.2022
Senior Technical Recruiter
Resources International
06.1997 - 09.2021
Facilities Operator
Sanus Medical
11.2017 - 09.2019
- Answered approximately 90 + incoming calls and performed phone triages when necessary. Directed them to the appropriate medical assistant, or provider.
- Assistant patients with orders for different procedures, mammograms, DEXA, and various medical orders needed by the provider.
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Secured records and storage to comply with filing and indexing procedures.
- Maintained inventory and ordered supplies to keep facility resources readily available.
Senior Design Consultant
Brooks and Black Fine Art
03.2016 - 04.2017
Senior Art Consultant
Deljou Art Group
03.2015 - 03.2016
Gallery Manager/Senior Art Consultant - (Buckhead location)
Regency House Fine Art
03.2008 - 03.2015
Southeast Customer Service Representative
Reebok International Home Office
01.1995 - 06.1997
Club Manager
Galleria Athletic Club/Corporate Sports Unlimited
01.1991 - 01.1994
Assistant Manager
Galleria Athletic Club/Corporate Sports Unlimited
06.1990 - 01.1991
Education
Business Management
Jacksonville State University
Jacksonville, Alabama, ALSkills
- Management
- Excellent communication and written skills
- Recruiting
- Referral processing
- Computer skills
- Appointment coordination
- Strong customer service skills
- Problem solving
- Project management
- EHR
- Patient scheduling
- Medical records management
- Verbal and written communication
- Team collaboration
Timeline
Triage Assistant
Laureate Medical Group - Northside Hospital
02.2025 - 06.2025
Concierge Administrator
Sandy Springs Internal Medicine
05.2024 - 02.2025
Gallery Manager/Senior Art Consultant - (Decatur location) - Promoted
Regency House Fine Art
09.2021 - 03.2022
Concierge Coordinator
Sanus Medical
09.2019 - 05.2024
Facilities Operator
Sanus Medical
11.2017 - 09.2019
Senior Design Consultant
Brooks and Black Fine Art
03.2016 - 04.2017
Senior Art Consultant
Deljou Art Group
03.2015 - 03.2016
Gallery Manager/Senior Art Consultant - (Buckhead location)
Regency House Fine Art
03.2008 - 03.2015
Senior Technical Recruiter
Resources International
06.1997 - 09.2021
Southeast Customer Service Representative
Reebok International Home Office
01.1995 - 06.1997
Club Manager
Galleria Athletic Club/Corporate Sports Unlimited
01.1991 - 01.1994
Assistant Manager
Galleria Athletic Club/Corporate Sports Unlimited
06.1990 - 01.1991
Business Management
Jacksonville State University