Michael Faikoia
Yelm
Summary
Security operations leader with extensive experience at Allied Universal, specializing in multi-site management and client relations. Proven expertise in risk mitigation and compliance, enhancing operational efficiency and fostering team development. Skilled in strategic planning and P&L oversight, consistently achieving high client satisfaction and service performance. Fluent in Tuvaluan and Samoan.
Overview
14
14
years of professional experience
Work History
Secured Space Coordinator
Concentric
Seattle
08.2024 - Current
- Coordinate secure areas within high-security environments under strict compliance frameworks.
- Lead cross-functional projects to enhance safety, compliance, and operational continuity.
- Engage with executive stakeholders to align security operations with client objectives.
Director of Security
Allied Universal Security Services
Federal Way
09.2023 - 04.2024
- Directed operations across high-traffic, multi-unit client sites with strong focus on compliance and efficiency.
- Managed vendor relationships and procurement to ensure budget adherence.
- Established key metrics to drive safety and service performance.
- Provided leadership over site managers, leading staff development and annual performance reviews.
Client Manager
Allied Universal
Seattle
03.2023 - 09.2023
- Oversaw multi-site retail portfolio with 70+ client locations, achieving high retention and satisfaction.
- Conducted audits and implemented corrective actions to ensure operational consistency.
- Acted as liaison between stakeholders, vendors, and tenants to maintain alignment with contract expectations.
Operations Manager
Allied Universal
Seattle
01.2021 - 03.2023
- Led day-to-day operations across a $3M+ portfolio of accounts with 70+ client sites.
- Supervised staff, enforced SOPs, controlled costs, and ensured contract deliverables were exceeded.
- Designed onboarding, performance evaluation, and coaching programs for field managers.
- Developed business growth strategies through client feedback and operational insights.
Account Manager
Allied Universal (Amazon Division)
Seattle
05.2020 - 01.2021
- Directed account-level operations and staff performance for major tech client.
- Managed schedules, incident reporting, and P&L responsibilities.
- Initiated retention strategies that resulted in contract renewal and service expansion.
Shift Supervisor → Security Professional
Allied Universal
Seattle
02.2018 - 05.2020
- Managed field services across multiple locations.
- Led training of 60+ staff and maintained scheduling, compliance, and performance standards.
- Created operational frameworks that were later adopted at regional level.
Active Duty Army – Automated Logistics Specialist
U.S. Army
08.2011 - 09.2019
- Managed military supply chain logistics with focus on operational efficiency and accountability.
- Produced detailed inventory, material control, and supply reports under high-stakes conditions.
Education
MBA - Business Administration (Cybersecurity)
American Public University
Charles Town, WV01.2023
Bachelor of Science - Business Administration
Alaska Charter College
Fife, WA01.2019
Associate of Science - Business
Pierce College
Lakewood, WA01.2018
Skills
- Multi-Site Operations Management
- Client & Stakeholder Relations
- P&L Oversight & Budget Control
- Strategic Planning & Execution
- High-Performance Team Development
- Risk Mitigation & Regulatory Compliance
- Salesforce & Microsoft Office Suite
- Security & Compliance Operations
- Executive Reporting & KPI Management
- Security Operations Leadership (Allied Universal)
- P&L & Budget Forecasting Tools
- Salesforce
- WinTeam
- Microsoft Office
- Fluent in Tuvaluan and Samoan
Timeline
Secured Space Coordinator
Concentric
08.2024 - Current
Director of Security
Allied Universal Security Services
09.2023 - 04.2024
Client Manager
Allied Universal
03.2023 - 09.2023
Operations Manager
Allied Universal
01.2021 - 03.2023
Account Manager
Allied Universal (Amazon Division)
05.2020 - 01.2021
Shift Supervisor → Security Professional
Allied Universal
02.2018 - 05.2020
Active Duty Army – Automated Logistics Specialist
U.S. Army
08.2011 - 09.2019
MBA - Business Administration (Cybersecurity)
American Public University
Bachelor of Science - Business Administration
Alaska Charter College
Associate of Science - Business
Pierce College
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