Summary
Overview
Work History
Education
Skills
Timeline
Michael Fancher

Michael Fancher

Irving,TX

Summary

Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering 12 years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.

Overview

14
14
years of professional experience
4
4

Years of post-secondary education

Work History

Client Support, Desktop Support Analyst

QuessGTS, Fairfax US Inc
Lewisville, TX
05.2017 - Current
  • Sole IT Support representative in small high-priority office
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for hundreds of clients.
  • Provided suggestions for process, application or documentation improvement.
  • Provided on-site and remote technical support to users.

Ministry Leader – Audio/Visual and Technology Manager

Irving Church
Irving, TX
01.2017 - 01.2020
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Built and led team to meet church technology needs
  • Recruiting
  • Training
  • Implemented Hardware and Software upgrades
  • Created and maintained SOP documentation

Desktop Support Analyst

GTS-TS Contract
Dallas, TX
07.2016 - 04.2017
  • Installed new hardware and software, patched systems and configured settings.
  • Provided on-site and remote technical support to users.
  • Coordinated with vendors to obtain necessary components and maintain smooth operations.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.

Desktop Support Analyst

CompuCom (Squire Patton Boggs & Cigna Healthcare)
Plano, TX
08.2014 - 04.2016
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Provided on-site and remote technical support to users.
  • Securely wipe and re-image equipment per HIPPA requirements
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.

End User Services Technician

Dignity Health
Merced, CA
11.2009 - 07.2014
  • Supported Citrix applications, Active Directory, VPN, Microsoft Office
  • Setup/Troubleshot desktops, laptops, tablets, printers, scanners
  • Assist server team with backups and network maintenance
  • New equipment – evaluate, image, setup, and deploy for end users
  • Assist billing and coding departments with data entry, investigation, and correction
  • Rewrote Operations procedures
  • Trained employees for Operations duties
  • Continue support of Operations functions

Education

Bachelor of Science - Integrative Studies

University of North Texas, Denton, TX
09.2021 - 12.2022
  • Dean's List Fall, 2021
  • Dean's List Spring, 2022
  • Dean's List Fall, 2022

Skills

Interpersonal and written communication

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Timeline

University of North Texas - Bachelor of Science, Integrative Studies
09.2021 - 12.2022
Client Support, Desktop Support Analyst - QuessGTS, Fairfax US Inc
05.2017 - Current
Ministry Leader – Audio/Visual and Technology Manager - Irving Church
01.2017 - 01.2020
Desktop Support Analyst - GTS-TS Contract
07.2016 - 04.2017
Desktop Support Analyst - CompuCom (Squire Patton Boggs & Cigna Healthcare)
08.2014 - 04.2016
End User Services Technician - Dignity Health
11.2009 - 07.2014

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Michael Fancher