Michael Favre'
Wichita,KS
Summary
Customer service professional with experience supporting guests, resolving concerns, and maintaining high service standards. Skilled in clear communication, staff training, and accurate order processing. Brings a calm, reliable approach to every responsibility.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Driver
First Student Bus Transportation
Wichita, Kansas
09.2016 - Current
- Drove First Student school buses on assigned routes while maintaining safe, reliable service.
- Ensured compliance with traffic regulations and transportation safety procedures to uphold safety standards.
- Adhered to company policies and security requirements to promote safe operational practices.
- Performed pre-trip bus inspections to identify safety defects and maintenance needs.
- Assisted students with boarding, seating, and departure to ensure safe and orderly transport.
Customer Service
Walmart
Wichita, KS
10.2010 - 10.2016
- Consistently delivered courteous, professional customer service.
- Provided friendly, attentive service to every guest.
- Addressed customer service concerns promptly and professionally.
- Trained new customer service representatives to enhance team effectiveness during onboarding.
- Conducted training sessions for new hires to improve service skills and ensure consistent service quality.
- Created a warm, inviting atmosphere for guests. and maintained high service standards.
- Accurately entered customer orders into the system. accurately, contributing to positive customer experiences.
Education
High School Diploma -
Wichita West High School
Wichita, KS05-2006
Skills
- Vehicle inspection and bus operation competencies
- Route navigation with traffic compliance understanding
- Passenger loading protocols
- Defensive driving principles
- Customer service excellence with attention to detail
- Professional telephone etiquette and calendaring skills
- Data entry accuracy alongside documentation practices
- Staff training methodologies
- Stress management techniques
- Time management strategies with appointment scheduling
- Punctuality, reliability, and relationship building in customer interactions
- Conflict resolution methods
- Team collaboration focused on effective communication
- Attention to detail
- Team collaboration
- Customer service
- Microsoft Office suite expertise including Skype usage
- Microsoft Office Suite
- Skype
- Typing proficiency
- Documentation
- Research
- Reading comprehension
- Filing
- Professional telephone demeanor
- Calendaring
- Stress management
- Microsoft Office Suite
- Filing
Certification
- CDL Class A with passenger and school bus endorsements - State of Kansas - Issued 2016 to current.
- First Aid Certification - Issued by First Student - 2016 to current
Accomplishments
- Eagle Scout Award from 2002
Affiliations
- Runs a three-hour collaborative storytelling game weekly, managing schedule conflicts, interpersonal disputes, and statistics for the game. Leads 6 other friends in finding creative solutions to problems and rewarding storytelling.
Timeline
Driver
First Student Bus Transportation
09.2016 - Current
Customer Service
Walmart
10.2010 - 10.2016
High School Diploma -
Wichita West High School