Dedicated mortgage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Director of Branch Production
Amres Mortgage Corporation
09.2023 - 02.2024
Managed self-sourced loan origination from point of application through loan servicing.
Increased company revenue by streamlining processes and implementing cost-saving measures.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Senior Loan Officer/Director of Branch Production
Preferred Rate Mortgage - Partnered With APM
02.2022 - 09.2023
Managed self-sourced loan origination from point of application through loan servicing.
Enhanced loan application process by streamlining documentation and improving communication channels with clients.
Maximized approval rates for qualified applicants through diligent review of financial information and thorough assessment of risks.
Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
Achieved high levels of client retention by providing exceptional service throughout loan origination process.
Negotiated favorable terms from lenders on behalf of clients, securing optimal financing options for their needs.
Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.
Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
Supervised loan personnel and motivated to maintain customer service and performance standards.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Senior Loan Officer/Director of Branch Production
GoPrime Mortgage
07.2017 - 12.2021
Managed self-sourced loan origination from point of application through loan servicing.
Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
Implemented new lending software to increase efficiency, reduce errors, and provide a seamless experience for customers.
Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
Achieved high levels of client retention by providing exceptional service throughout loan origination process.
Maintained strict compliance with industry regulations, ensuring accuracy in disclosures and adherence to lending guidelines.
Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
Increased mortgage revenue by developing targeted marketing campaigns aimed at specific customer segments.
Established a reputation as expert in various loan programs, becoming a trusted resource for colleagues and clients alike.
Improved team's closing ratio by conducting ongoing training sessions focused on sales techniques and product knowledge.
Assisted management in preparing annual budget forecasts based on historical data analysis and anticipated market conditions.
Created detailed reports analyzing potential borrowers' creditworthiness, presenting findings to management for informed decision-making purposes.
Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
Collaborated with other departments to promptly process loan applications.
Explained very technical financial information to applicants in easy to understand language.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Championed corporate social responsibility initiatives that enhanced the company's reputation in the community and industry at large.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Assisted in recruiting, hiring and training of team members.
VP of Production/Branch Manager
International City Mortgage/Doorway Home Loans
06.2008 - 07.2017
Consistently named as a Top Performer for meeting and exceeding production goals as loan originator.
Maintained self-sourced mortgage pipeline from point of loan application through loan servicing.
Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
Increased company revenue by implementing innovative marketing strategies and streamlining sales processes.
Established a successful partnership with key industry players, resulting in increased market share for the organization.
Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
Developed and executed targeted business development initiatives, leading to an expansion of the company's client base.
Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.
Spearheaded mergers and acquisitions efforts, successfully integrating acquired companies into existing operations without disrupting workflow or productivity.
Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
Played a pivotal role in the development of corporate social responsibility programs, enhancing company reputation and fostering positive relationships with stakeholders.
Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased company growth through collaboration with sales and marketing departments.
Resolved issues and recommended actions based on production and compliance reports.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Streamlined operations to maximize business efficiency and profits.
Established and directed successful programs focused on Mortgage production.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Formulated and executed strategic initiatives to improve product offerings.
Represented organization at industry conferences and events.
Analyzed industry trends and tracked competitor activities to inform decision making.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Skills
Staff Management
Project Coordination
Business Development
Business Planning
Staff Development
Budget Control
Talent Acquisition
Corporate Communications
Team Management
Hiring and Retention
Organizational Development
Legal and Regulatory Compliance
People Management
Budget Management
Affiliations
Memorial Medical Center Foundation
Boy's Club of Long Beach
Pathways to Independence
Rotary Club of Long Beach
Timeline
Director of Branch Production
Amres Mortgage Corporation
09.2023 - 02.2024
Senior Loan Officer/Director of Branch Production
Preferred Rate Mortgage - Partnered With APM
02.2022 - 09.2023
Senior Loan Officer/Director of Branch Production
GoPrime Mortgage
07.2017 - 12.2021
VP of Production/Branch Manager
International City Mortgage/Doorway Home Loans
06.2008 - 07.2017
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