Michael F. Brack

Finance and Insurance Manager

Richard Lucas Chevrolet and Subaru

03.2011 - 03.2025

Negotiated final sales agreements with clients by leveraging market data & internal insights, providing tailored sales & financing solutions, resulting in higher profitability, over 45% service contract penetration, & 200% products per deal
Presented products to upsell warranties & insurance by customizing presentations to address each customer's specific needs & concerns, tracking customer interactions, boosting value & meeting sales targets while achieving personal goals
Practiced a high level of objective handling, pricing negotiation, customer budgeting to create sales & increase overall deal profits by an average over $1500 per transaction
Originated Loan applications as the point of contact for lenders & underwriters allowing the structure & completion of the approval process to ensure accurate processed contracts
Managed the entire sale process by overseeing salespersons, communicating with service department & sales management by developing strategies, addressing concerns, & providing guidance to guarantee seamless transitions & delivery
Maintained a high level of CSI by practicing follow-up, customer care, & referral management resulting in repeat business & increase in product sales
Simultaneously utilized several technical applications to track deal funding, loan acquisitions & approvals, lead generation, customer retention, & presentation building while maintaining accuracy, efficiency & meeting deadlines
Completed routine training courses and obtained certifications in Ethics & Compliance, Sales Closing, Product Knowledge, & new technological applications to prepare for incoming sales presentations & contracting
Held and participated in reoccurring meetings to encourage & inspire employees, target areas for improvement while training new Salespersons and Finance & Insurance Managers leading to employee retention and morale boosting
Monitored competitor trends, consumer interests, & adjustments to the market through research to create strategic selling points resulting in better understanding of client preference

Similar Profiles