LEE PUDNER
Charlotte,NC
Summary
Experienced F&I Manager with over 30 years of experience in retail auto sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently preformed above industry standards for PVR and product penetrations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Finance Insurance Manager
Nissan of Macomb
07.2024 - 08.2025
- Worked with lending institutions to secure financing and fulfill contracts. Maintained strong lender relationships.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Utilized both Docupad and Darwin menu systems to offer all products to all customers.
Finance Insurance Manager
Johnson Chevrolet Buick GMC, Chrysler Dodge Jeep Ram
12.2013 - 09.2023
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Enhanced client retention rates through exceptional service delivery, personalized attention, and prompt issue resolution.
- Established strong relationships with key industry partners .
- Completed, reviewed and processed paperwork to finalize sales.
- Successfully closed average of 100+ loans per month maintaining high PVR and product penetrations.
- Mentored junior team members, fostering professional growth through skill development and expert guidance.
- Worked with lending institutions to secure financing and fulfill contracts.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
Finance Insurance Manager
Rick Hendrick's City Chevrolet
01.2008 - 11.2013
Finance Insurance Manager
Town & Country Toyota
06.2001 - 12.2007
Education
Engineering
University of Waterloo
Waterloo Ontario CanadaSkills
- Coaching and training
- Customer service
- Skilled in CDK and Reynolds and Reynolds platforms
- Reporting and documentation
- Sales professional
- Staff management
- Relationship building and management
- Problem-solving
- Team leadership
- Self-motivated professional
- Funding procedures
- Lending partnership development
Certification
AFIP Certified
Timeline
Finance Insurance Manager
Nissan of Macomb
07.2024 - 08.2025
Finance Insurance Manager
Johnson Chevrolet Buick GMC, Chrysler Dodge Jeep Ram
12.2013 - 09.2023
Finance Insurance Manager
Rick Hendrick's City Chevrolet
01.2008 - 11.2013
Finance Insurance Manager
Town & Country Toyota
06.2001 - 12.2007
Engineering
University of Waterloo
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