Michael Felczak
Gig Harbor,WA
Summary
Results-driven claims professional with history of resolving complex payment disputes and ensuring client satisfaction. Known for strong analytical skills and attention to detail, collaborating effectively with team members to achieve goals in dynamic environments. Reliable and adaptable, thriving in fast-paced settings and consistently meeting changing demands.
Overview
2026
2026
years of professional experience
Work History
Payment Claim Adjuster
Sate Farm Insurance
Tacoma, WA
01.2013 - 02.2026
- Assessment, processing and arranging claim settlement
- Practices in office and virtually.
- Claim adjuster experience over twelve years with Sate Farm Insurance
- Analyzed policy documents and loss reports for accuracy and compliance.
- Evaluated insurance claims to determine coverage and settlement amounts.
Repossession Agent
Aarons Sales and Lease
Memphis, TN
01.2008 - 12.2012
- Conducted vehicle repossessions in compliance with legal regulations and company policies.
- Coordinated with local law enforcement to ensure safe recovery of assets.
- Utilized GPS technology to locate vehicles efficiently during repossession operations.
Law Enforcement Officer
Clayton Police Department
Clayton, Missouri
2002 - 2006
- Experience with intoxicated driver testing and driver ability evaluations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Collaborated with community organizations to enhance public relations initiatives.
Police Officer
Jacksonville Sheriff Office
Jacksonville, FL
2006 - 2007
- Enforced laws and regulations to maintain public safety.
- Conducted thorough investigations of incidents and reported findings accurately.
- Collaborated with community members to build trust and address concerns.
- Patrolled assigned areas to deter criminal activity and enhance community relations.
Education
Bachelor of Science - Criminal Justice
Eastern Michigan University
Ypsilanti, MI01.2002
Skills
- Community policing
- Microsoft office
- Workflow management
Timeline
Payment Claim Adjuster
Sate Farm Insurance
01.2013 - 02.2026
Repossession Agent
Aarons Sales and Lease
01.2008 - 12.2012
Law Enforcement Officer
Clayton Police Department
2002 - 2006
Police Officer
Jacksonville Sheriff Office
2006 - 2007
Bachelor of Science - Criminal Justice
Eastern Michigan University