Michael Felix
Morris Plains,NJ
Summary
Dean's list Mechanical Engineering student at Fairfield University with excellent analytical problem-solving skills with talents for leading, motivating and team building. Proficient in making independent decisions and sound judgement to positively impact company success. Hard working, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses superior customer relationship-building skills. Seeks a position that offers professional challenges utilizing engineering, time management and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Assistant Head of Outdoor Golf Operations
Spring Brook Country Club
05.2022 - Current
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Developed and maintained filing systems to facilitate easy access to information.
- Delivered information and details of interest about facility to visitors.
- Trained new employees on proper protocols and customer service standards.
- Maintained cleanliness and organization of outdoor workspace, working closely with employees to systemize tasks.
- Managed strict member schedules.
- Oversaw project management efforts within the department ensuring successful completion within established timelines.
Golf Caddy
Spring Brook Country Club
05.2022 - Current
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Demonstrated professionalism through punctuality, appearance, and adherence to caddy program guidelines.
- Promoted efficient pace of play by keeping up with groups and communicating effectively with colleagues.
Camp Counselor
Morris Plains Recreational Community Center
05.2018 - 09.2019
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
Education
Bachelor of Science - Mechanical Engineering
Fairfield University
Fairfield, CT05.2025
Skills
- System Engineering
- Operating Systems
- Artificial intelligence
- Policy Development and Enforcement
- Finance and Accounting Oversight
- Human Resources Oversight
- Database Maintenance
- Process Development and Streamlining
- Professional Development
- Risk Assessments
Timeline
Assistant Head of Outdoor Golf Operations
Spring Brook Country Club
05.2022 - Current
Golf Caddy
Spring Brook Country Club
05.2022 - Current
Camp Counselor
Morris Plains Recreational Community Center
05.2018 - 09.2019
Bachelor of Science - Mechanical Engineering
Fairfield University
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