Michael Fernandez
Los Fresnos,TX
Summary
Resourceful Medicare Insurance Agent known for high productivity and efficient task completion. Possess specialized skills in policy customization, client needs analysis, and regulatory compliance ensuring tailored insurance solutions. Excel in communication, empathy, and problem-solving, fostering trust and long-term relationships with clients.
Overview
5
5
years of professional experience
Work History
Medicare Insurance Agent
Blue Cross and Blue Shield
Harlingen, Texas
08.2021 - 09.2024
- Collaborated with colleagues in order to enhance service delivery standards across all departments within organization.
- Educated customers on the features of different insurance plans available through company programs.
- Maintained accurate records of all customer interactions, including contact information, policy changes, payment histories.
- Engaged customers who may have had a previous bad experience and are expecting to leave coverage.
- Advised clients on how best to use their coverage effectively by understanding their individual circumstances.
Car Detailer
RGV Auto Pro
Brownsville , TEXAS
02.2020 - 06.2021
- Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
- Polished chrome trim with a soft cloth or buffer.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Apply Ceramic coating to protect paint
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX08-2021
Skills
- Microsoft 365
- Team communication
- Adaptbility
- Goal setting
- Computer Literacy
- Fast Learner
Timeline
Medicare Insurance Agent
Blue Cross and Blue Shield
08.2021 - 09.2024
Car Detailer
RGV Auto Pro
02.2020 - 06.2021
High School Diploma -
Los Fresnos High School