Tomika McCullough
Madison,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
Qualfon
Madison, FL
09.2022 - Current
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Analyzed client needs and recommended suitable products to meet their requirements.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
Legal Collections Specialist
Radius Global Solutions
Jacksonville, FL
03.2022 - 09.2022
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Received payment and posted to appropriate customer accounts.
- Met demands of busy collections group by performing high volume of daily calls.
Health Insurance Agent
Interactive Resources
Jacksonville, FL
07.2021 - 11.2021
- Identified customer needs, analyzed data, and recommended appropriate products and services.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
Customer Service Agent
Dialamerica Marketing
Jacksonville, FL
03.2021 - 10.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
Tax Preparer
Jackson Hewitt
Jacksonville, FL
12.2020 - 04.2021
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Maintained accurate records of all client transactions and filings.
- Filed electronically through approved software programs.
Debt Specialist
T D Bank/Randstad
Jacksonville, FL
07.2020 - 12.2020
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Negotiated payment arrangements with delinquent customers to resolve overdue balances.
Financial Representative
Shands Hospital
Jacksonville, FL
08.2018 - 09.2019
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Scanned driver licenses and insurance cards to include in patient charts.
Mortgage Collections Specialist
Enhanced Recovery Company
Orange Park, FL
07.2015 - 08.2018
- Documented any changes made during negotiations between customer and lender in system database.
- Ensured compliance with Fair Debt Collection Practices Act regulations at all times.
- Assisted customers by providing information regarding available options for resolving delinquency issues.
- Accepted and processed customer payments and applied toward account balances.
Education
High School Diploma -
06.1994
Skills
- Eligibility Determination
- Lead Conversion
- Community Engagement
- Knowledgeable in Microsoft Office, MARx, Ecis
- Payment Collection
- Effective Communication Skills
Certification
- Real Estate License
- Health Insurance License 2-40
- Life Insurance License 2-14
- Claims Adjuster License 6-20
Timeline
Medicare Insurance Agent - Qualfon
09.2022 - Current
Legal Collections Specialist - Radius Global Solutions
03.2022 - 09.2022
Health Insurance Agent - Interactive Resources
07.2021 - 11.2021
Customer Service Agent - Dialamerica Marketing
03.2021 - 10.2021
Tax Preparer - Jackson Hewitt
12.2020 - 04.2021
Debt Specialist - T D Bank/Randstad
07.2020 - 12.2020
Financial Representative - Shands Hospital
08.2018 - 09.2019
Mortgage Collections Specialist - Enhanced Recovery Company
07.2015 - 08.2018
Andrew Jackson High School - High School Diploma,