Summary
Overview
Work History
Education
Skills
Automotive Enthusiast
Timeline
Generic

Michael Ferrucci

Summary

Solutions-oriented engineering professional with strong understanding of product development process. Brings excellent interpersonal and communication skills to work effectively with colleagues, management and vendors. Proactive in identifying areas of improvement and taking steps to drive successful completion of projects. Analytical and performance-driven with experience in mechanical engineering.

Overview

11
11
years of professional experience

Work History

Technical Service Representative

Troy Industrial Solutions
09.2018 - Current
  • Handled all phone calls, transactions, and questions related to power transmission and material handling for conveyor belt systems.
  • Resolved complex technical issues for improved system performance and user experience.
  • Correctively re-designed in-field applications to better fit the needs of the customer by reducing maintenance and increasing efficiency.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used SAGE to maintain company database with essential account and sales information.

Best Buy Mobile Sales Consultant

Best Buy
10.2012 - 12.2018
  • Engaged customers while utilizing selling skills to meet all the customers needs and wants.
  • Provided a personalized service with expertise in phone sales and technology.
  • Handled all aspects of sale including: customer contacts and warranties, customer payments, cash/credit card transactions.
  • Increased customer satisfaction by providing personalized mobile solutions and tailored recommendations.
  • Enhanced store reputation for exceptional customer service by attentively addressing client concerns and offering expert advice.

Inside Sales Engineer

LJ EARLY COMPANY
06.2017 - 08.2018
  • Designed and priced jobs for fin tube radiation, unit heaters, cabinet unit heaters, radiant ceiling panels, rooftop units, and airflow measuring stations.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maximized client retention rates by consistently delivering exceptional service throughout the entire sales process.
  • Improved customer satisfaction by promptly addressing inquiries and providing detailed product information.
  • Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.

Education

BS - Mechanical Engineering Technology

SUNY Polytechnic Institute
05.2017

AAS - Mechanical Engineering Technology

Hudson Valley Community College
05.2015

Skills

  • Microsoft Excel
  • SolidWorks 3D Models
  • 2D and 3D Modeling
  • Technical support
  • Troubleshooting
  • Communication
  • Detail-oriented
  • Critical Thinking
  • Mechanical Designs
  • Cost Estimation

Automotive Enthusiast

Goes into great detail surrounding cars whether it be about fixing, modifying, or about cars in general.

Timeline

Technical Service Representative

Troy Industrial Solutions
09.2018 - Current

Inside Sales Engineer

LJ EARLY COMPANY
06.2017 - 08.2018

Best Buy Mobile Sales Consultant

Best Buy
10.2012 - 12.2018

BS - Mechanical Engineering Technology

SUNY Polytechnic Institute

AAS - Mechanical Engineering Technology

Hudson Valley Community College

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Michael Ferrucci