Michael Fillette
New Paltz
Summary
Experienced manager specializing in customer service and safety protocols. Led diverse teams in high-pressure environments, executing life-saving interventions. Skilled in Microsoft Office and negotiation, consistently achieving results. Developed networks with foreign ministries and European diplomats, demonstrating a strong commitment to American institutions and governance.
Overview
4
4
years of professional experience
Work History
Gatehouse Attendant
Mohonk Mountain House
New Paltz
06.2025 - Current
- Managed access control to ensure guest safety at the entrance.
- Oversaw guest arrivals and departures at historic mountain resort to enhance visitor experience.
- Monitored security cameras and surveillance equipment to safeguard personnel and property.
- Maintained accurate records of vehicle registration numbers entering and exiting through various gates.
- Maintained confidentiality while managing requests from A-List clients to uphold trust and service standards.
Manager/Lifeguard
Sundhöll Reykjavíkur
Reykjavik
05.2023 - 05.2025
- Oversaw operations at oldest and most popular pool in Iceland, ensuring safety and satisfaction for all visitors.
- Managed life-threatening situations and utilized training to save lives.
- Certified Lifeguard, CPR, and First Aid training.
- Single handedly stopped an attempted robbery.
Head Waiter/Manager
ROK Reykjavik
Reykjavik
06.2022 - 04.2023
- Coordinated reservations, phone calls, and bookkeeping for one of the capital city's most popular restaurants.
- Delivered customer service and trained new team members in high-intensity environment.
- Led diverse international staff, fostering collaboration among Polish, Icelandic, and other nationalities.
- Received promotion to management role after 3 months due to exceptional performance.
Education
M.A. - International Relations
University of Iceland
Reykjavik, Iceland06-2026
Bachelor of Arts - History
University of South Florida
Tampa, FL05-2022
Skills
- Customer service
- CPR & First Aid Certified
- Microsoft Office
- Management Experience
- Negotiation techniques
- Research design
- Research methodology
- Data interpretation
Timeline
Gatehouse Attendant
Mohonk Mountain House
06.2025 - Current
Manager/Lifeguard
Sundhöll Reykjavíkur
05.2023 - 05.2025
Head Waiter/Manager
ROK Reykjavik
06.2022 - 04.2023
M.A. - International Relations
University of Iceland
Bachelor of Arts - History
University of South Florida