Michael Thoricht
Gettysburg,PA
Summary
Dynamic professional with extensive experience in customer service and inventory management at Winn Dixie Supermarket. Proven ability to enhance store performance through effective merchandising strategies and employee training. Skilled in problem-solving and team leadership, consistently improving customer satisfaction and operational efficiency. Committed to maintaining safety and compliance in fast-paced environments.
Experienced with access control and security management at gatehouses. Utilizes observational skills and communication to maintain site safety. Track record of ensuring compliance with safety protocols and maintaining accurate logs.
Overview
21
21
years of professional experience
Work History
Gatehouse Attendant
Lake Heritage
Gettysburg, PA
10.2021 - Current
- Monitored facility access to ensure security and compliance with entry protocols.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated the flow of traffic at entry points, optimizing vehicle movement efficiency.
- Trained new staff on gatehouse operations and best practices for guest interactions.
- Collaborated with security personnel to maintain a safe environment for all visitors and staff.
- Ensured a welcoming environment by greeting visitors professionally and courteously upon arrival.
- Facilitated smooth traffic flow within the community by efficiently managing vehicle access during peak hours and events.
- Assisted in reducing incidents by promptly reporting suspicious activities to management and authorities.
- Provided timely responses to emergency situations, coordinating with first responders when necessary.
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Grocery Manager
Winn Dixie Supermarket
Ocala, FL
04.2005 - 04.2015
- Oversaw daily operations, ensuring compliance with company policies and health regulations.
- Managed inventory levels, implementing efficient stock replenishment strategies to reduce waste.
- Trained and mentored staff on customer service excellence and operational procedures.
- Analyzed sales data to identify trends, adjusting merchandising strategies to optimize product placement.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Improved overall sales by identifying market trends and optimizing product selection.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Orchestrated performance-oriented environment by closely supporting team members.
- Increased sales during promotional events with strategic product placements and staff incentives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Greencastle High School
Greencastle, PA04-1989
Skills
- Customer service and assistance
- Coordination of inventory
- Customer service management
- Verbal and written communication
- Employee training
- Task delegation
- Merchandising strategies
- Safety monitoring
- Visual merchandising
- Store maintenance
- Store opening
- Ordering of products
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Team leadership
- Inventory control
- Staff training
Timeline
Gatehouse Attendant
Lake Heritage
10.2021 - Current
Grocery Manager
Winn Dixie Supermarket
04.2005 - 04.2015
High School Diploma -
Greencastle High School