Michael Fisher
Airway Heights,United States
Summary
Airway Heights, Washington Marine Corps veteran looking to make a career change. Able to remain calm and confident in adverse and stressful conditions. Looking for something exciting with room for growth and longevity.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Rugged Routes
09.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Material Specialist
Caterpillar
05.2023 - 09.2023
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
- Transported materials to processing and shipping using conveyors, pumps and hand trucks.
- Packaged products and goods to arrange transportation for shipment.
Vehicle Acquisition Specialist
AutoNation Chevrolet Spokane Valley
09.2022 - 04.2023
- Facilitated the purchase of vehicles for the dealership by contacting individuals with vehicles listed for sale
- Used CRM software to manage customer contact information and track follow up call and emails
- Answered e-leads regarding the We Buy Your Car(WBYC) program to determine if lead should be kept as WBYC leads or moved to sales leads
- Help customers through the We Buy Your Car process and walk them through the necessary paperwork needed for the dealership to buy their vehicle.
Correctional Officer 2
WA Department of Corrections/
04.2016 - 07.2022
- Maintains the safety and security of the facility, staff, and incarcerated individuals.
- Escorting incarcerated individuals from the facility to hospitals for scheduled and unscheduled medical care.
- Respond to emergency situations and assist with handling situation based on the circumstances of the emergency.
- Identify occupational hazards and safety precautions.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Sales Representative
National Dodge
03.2014 - 12.2015
- Contacted and maintained relationships with customers
- Guided customers through the process of selecting and purchasing the vehicle that best met their needs.
- Responsible for customer relationships and meeting the sales needs of the dealership.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Leveraged CRM system to manage sales activities and track sales performance.
Federal Contractor
JK Hill
07.2009 - 02.2014
- Serviced and maintained UH-1N and AH-1W helicopters.
- Performed scheduled maintenance on UH-1N and AH-1W helicopters to maintain fleet readiness.
- Maintained records of maintenance performed on aircraft and equipment.
United States Marine
United States Marine Corps
07.2003 - 07.2009
- Serviced and maintained UH-1N and AH-1W helicopters
- Performed scheduled maintenance on UH-1N and AH-1W helicopters to maintain fleet readiness
- Maintained records of maintenance performed on aircraft and equipment
- Serviced and maintained UH-1N and AH-1W helicopters as well as equipment used by the aircrew.
Education
B.S In Forensic Accounting -
Independence University
S Leadership Course -
States Marine Corps
Skills
- Leadership
- Microsoft Office
- Adaptability
- Oral and Written Communication
- Conflict Resolution
- Stress Management
- Teamwork
- Problem Solving
- Analytical Skills
- Customer Relationship Management
- Customer Care
- Closing Procedures
- Developing Referrals
- Outbound Calls
- Customer Satisfaction
- Social Media Platforms
- Sales Tactics
- Customer Inquiries
- Merchandise Stocking
- Product Inspection
- Organization
- Equipment Operation
- GPS Navigation
- Cargo Handling
- Problem-Solving
- Time Management Skills
- Vehicle Inspection
- Safe Driver Training
Timeline
Delivery Driver
Rugged Routes
09.2023 - Current
Material Specialist
Caterpillar
05.2023 - 09.2023
Vehicle Acquisition Specialist
AutoNation Chevrolet Spokane Valley
09.2022 - 04.2023
Correctional Officer 2
WA Department of Corrections/
04.2016 - 07.2022
Sales Representative
National Dodge
03.2014 - 12.2015
Federal Contractor
JK Hill
07.2009 - 02.2014
United States Marine
United States Marine Corps
07.2003 - 07.2009
B.S In Forensic Accounting -
Independence University
S Leadership Course -
States Marine Corps
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