Michael Fitzgerald
Miami Shores,FL
Summary
Seasoned sales associate eager to contribute to operational success through hard work, exceptional communication skills and attention to detail. Looking for remote work in sales, customer service, lead generation, or billing. I am confident that you will quickly recognize the value I add to any organization that I am given the opportunity to work with. Experienced account manager bringing 10+ years of quality performance in customer support and sales roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
Work History
Marketing and CRM Lead Supervisor
Realty
Miami Beach, FL
02.2022 - Current
- Implemented market research, organized sales teams, and developed marketing plans for top real estate developers.
- Acted as tam lead in regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented new customer retention management software and rolled out new operating systems for better tracking of leads, improving follow-up processes and communication within customers and team.
- Streamlined sales and closing processes for improved efficiency, resulting in higher conversion rates.
- Built long-lasting client relationships through excellent customer service, automated follow up, and increased retention.
Sales and Marketing Director
Green World Products LLC
North Miami Beach, FL
04.2022 - 01.2024
- Developed targeted marketing and sales campaigns leading to increased brand awareness and lead generation.
- Managed a high-performing sales closing ratios, ensuring consistent achievement of sales targets and quotas while focusing on excellent service and brand recognition.
- Delivered presentations at industry events to showcase company products/services and generate interest from potential customers.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Secured long-term accounts by promoting brand effectiveness and highlight product benefits.
Sales Representative
Electro Therapeutics, Inc.
Miami, FL
03.2019 - 09.2021
- Worked as an independent contractor calling on medical offices and developing relationships to increase B2B sales.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans, effective time management, and fostering trust-based relationships with regular communication.
- Conducted product demonstrations to educate new customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and develop repeat business.
Education
Florida Real Estate License
CRM Management Courses
Skills
- Microsoft Suite (MSWord, Excel, PowerPoint)
- Experienced in phone sales, voice to customer operations and cold calling
- Contact Management Software (CMS)
- Lead generation techniques
- CRM software
- Sales strategy development
- Customer Relations
- Customer Service
- Account Management
- Customer Relationship Management
- Call Management
- Product Sales
Timeline
Sales and Marketing Director
Green World Products LLC
04.2022 - 01.2024
Marketing and CRM Lead Supervisor
Realty
02.2022 - Current
Sales Representative
Electro Therapeutics, Inc.
03.2019 - 09.2021
Florida Real Estate License
CRM Management Courses