Susan E. Roberts
St. Paul
Summary
Detail-oriented professional with extensive experience in customer service, administrative support, and document research. Proven ability to handle confidential information with accuracy and efficiency, manage client inquiries, and navigate complex databases. Adept at reviewing legal and financial documents, ensuring data integrity, and meeting deadlines. Eager to leverage strong organizational skills and a commitment to accuracy to contribute to a dynamic team.
Detail-oriented professional skilled in managing confidential information and providing exceptional customer service. Experienced in navigating complex databases and reviewing legal and financial documents to ensure accuracy and compliance. Committed to leveraging strong organizational abilities to enhance team efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative (Contract Randstadt)
AdaptHealth
03.2026 - 05.2026
- Handled incoming client follow-up calls and inquiries to ensure timely responses.
- Maintained a high degree of accuracy and attention to detail in all tasks.
- Managed confidential financial and personal information with utmost discretion.
- Delivered comprehensive information and detailed explanations of services to enhance client understanding.
- Assisted customers with product inquiries and order placements.
- Utilized customer relationship management software to track interactions.
- Addressed customer complaints with effective communication and problem-solving skills to achieve satisfactory resolutions.
Customer Service Representative (Contract Randstadt)
Rely Medical Supplies
11.2025 - 02.2026
- Addressed client follow-up calls and inquiries.
- Ensured meticulous detail orientation and a high level of accuracy in daily operations.
- Handled sensitive financial and personal client data appropriately.
- Educated customers by providing supplementary information and explaining service offerings.
Customer Service Representative (Contract ProStaff)
Rust Consulting
05.2024 - 08.2025
- Handled customer inquiries via phone and email, maintaining responsiveness and quality support.
- Provided customers with clear information and explanations of services, enhancing understanding and satisfaction.
- Provided accurate information about services and processes to clients.
- Managed client follow-up calls and inquiries, ensuring timely resolution of concerns.
- Ensured accuracy in all tasks performed, focusing on attention to detail.
- Managed confidential financial and personal information with discretion and care.
Global Account Manager (Full time)
AT&T
03.2022 - 12.2023
- Reviewed invoices for Government Military contracts, ensuring compliance and accuracy.
- Resolved discrepancies between contract details and submitted invoices, facilitating timely payments.
- Coordinated communications between senior leads and teams, streamlining follow-up processes.
- Navigated extensive databases and filed completed reviews in PDF format.
Customer Service Representative (Contract Adecco)
Rust Consulting
06.2021 - 08.2021
- Handled inbound client follow-up calls and service inquiries, ensuring timely resolutions.
- Processed information with exceptional detail orientation and accuracy, minimizing errors.
- Demonstrated exceptional detail orientation and accuracy in processing information.
- Provided detailed service explanations and supplementary information to educate clients effectively.
Customer Service Representative (Contract ProStaff)
Rust Consulting
10.2020 - 12.2020
- Managed inbound client follow-up calls and inquiries, ensuring timely resolution of issues.
- Ensured accuracy and attention to detail in all transactions and communications.
- Maintained a high standard of accuracy and detail-oriented work.
- Provided comprehensive service information and clear explanations to enhance customer understanding.
Real Estate Appraisal-Document Research (Contract ProStaff)
Rust Consulting
10.2020 - 12.2020
- Verified legal real estate documents for completeness and accuracy.
- Verified client signatures on documents
- Updated and maintained information across multiple databases to ensure accuracy and accessibility.
- Processed client documentation to meet government contract deadlines, ensuring compliance and timely delivery.
- Achieved daily processing targets of 10-15 client documents, contributing to overall project efficiency.
Mass Tort Research for two national cases (Contract/Robert Half)
Hilliard Martinez Gonzales LLP
07.2020 - 10.2020
- Updated three databases with critical case information for two national mass tort cases, ensuring accuracy and accessibility for legal teams.
- Inputted updated information into designated database, enhancing data reliability for ongoing case analysis.
- Followed up on outstanding medical HIPAA request forms to expedite case processing and maintain compliance.
- Researched updates related to technology work orders.
Call Center - Payment Representative for credit card company (Contract PrideStaff)
IQor
04.2020 - 05.2020
- Managed incoming follow-up calls and client inquiries.
- Ensured accurate processing of client transactions, maintaining meticulous attention to detail.
- Safeguarded confidential financial and personal information, adhering strictly to compliance protocols.
- Delivered relevant information and clear service explanations to clients, enhancing their understanding of services.
Real Estate Appraisal-Document Research (Contract ProStaff)
Rust Consulting
03.2020 - 04.2020
- Reviewed legal real estate documents, ensuring compliance with regulations and enhancing accuracy.
- Verified client signatures on all required documents.
- Updated and maintained records across multiple databases to support streamlined documentation processes.
- Processed client documentation to consistently meet government contract deadlines, contributing to project success.
- Updated records in multiple databases to ensure accuracy and accessibility.
File Maintenance/Research (Contract Randstad)
Agiliti Health
01.2020 - 02.2020
Legal Administrative Assistant (Contract Robert Half)
University of Minnesota - Office of the General Counsel
08.2019 - 12.2019
- Prepared legal correspondence and filings for court submissions.
- Managed case files and maintained accurate legal documents.
- Coordinated appointments and meetings for attorneys and clients.
- Organized client records and ensured confidentiality of information.
- Assisted in research on legal precedents and case law.
Legal Assistant/Receptionist (Freelance)
Trepanier MacGillis Battina
10.2019 - 12.2019
Conflict, Client & Matter Specialist (Contract Humera)
Faegre Baker Daniels
03.2019 - 07.2019
Legal Administrative Assistant (Contract Robert Half)
Johnson & Johnson
02.2017 - 04.2017
- Prepared legal correspondence and filings for court submissions.
- Coordinated appointments and meetings for attorneys and clients.
- Managed case files and maintained accurate legal documents.
- Assisted in research on legal precedents and case law.
- Communicated effectively with clients, attorneys, and court personnel.
- Organized client records and ensured confidentiality of information.
- Scheduled deadlines and tracked important dates for legal cases.
- Utilized legal software to manage documents and streamline processes.
- Reviewed and organized legal documents such as contracts, pleadings, motions and correspondence.
- Maintained client databases and filing systems, including hard copy and electronic files.
- Coordinated daily operations of the law office including mail distribution, supplies inventory management, photocopying and scanning services.
- Scheduled meetings, appointments and travel arrangements for attorneys.
- Managed processing of incoming mail for attorneys to ensure timely responses. and correspondence on behalf of attorneys in a timely manner.
- Proofread documents before they are submitted or filed.
- Responded to phone calls promptly, addressing inquiries and directing calls appropriately., responded to inquiries and directed calls accordingly.
- Managed high volume of phone calls and coordinated well-organized appointment schedules.
- Developed detailed spreadsheets to track case information and deadlines. to track case information and deadlines.
- Prepared invoices, expense reports, and other financial documentation for the firm's accounting team.
- Provided administrative support to the legal department staff members.
- Helped draft, edit, and transmit legal documentation such as motions and letters.
- Coordinated correspondence between attorneys and clients for active cases and other matters.
- Monitored dockets of assigned cases in order to ensure compliance with all applicable laws and regulations.
- Assisted attorneys with research projects and document preparation for court filings.
- Supported attorneys in multiple practice groups with clerical and bookkeeping needs.
- Performed data entry tasks related to case-specific information into a variety of software programs such as Excel, Word, Access.
- Organized exhibits for use during court proceedings or depositions.
- Inventoried and managed office supplies to keep the team efficient and on task.
- Compiled evidence for trials or hearings under attorney supervision.
Legal Administrative Assistant (Contract Robert Half)
Wessels Sherman
01.2017 - 02.2017
Legal Administrative Assistant (Contract ProStaff)
FriedemannFoarde
11.2016 - 01.2017
Legal Administrative Assistant (Contract Randstad)
Drawe & Maland
06.2016 - 11.2016
Legal Administrative Assistant (Contract Robert Half)
Helgen, Davis & Cefalu
08.2016 - 09.2016
Legal Administrative Assistant (Contract Robert Half)
Carlson Caspers
03.2016 - 04.2016
Education
Associate Degree - Executive Secretarial Science
Steed College
Information Technology
Globe University
Skills
- Litigation
- Bankruptcy
- Estate Planning
- Railroad (Plaintiff)
- Marketing
- Family Law
- Employment Law
- Corporate
- City
- County
- Schools
- Access
- Acrobat
- Adobe Photoshop
- Advantage Law
- CasePoint
- Clio
- Constant Contact
- Data entry
- 10-key
- Deltaview
- DMS
- DocsOpen
- DropBox
- ECF Filing (State and Federal)
- ECopy
- Elite
- Excel 2010
- Gmail
- Google Docs
- Google Mail
- Google Chat
- GreenPoint
- GroupWise
- Hummingbird DM
- ICloud mail
- IManage
- Illustrator
- Intapp
- InterActive
- Internet research
- Kronos
- LiveVox
- Lotus Notes
- InterAction
- Moxie
- MSWord 2016
- MSWord 2013
- MSWord 2010
- MSWord 2007
- MSWord 2003
- Omega Legal System
- Outlook
- Pcard
- PowerPoint 2010
- Pro-Law
- QuickBooks
- SalesForce
- Shopify
- TABS
- Time Matters
- Typing (90 wpm)
- Visio
- WordPerfect
- WorldDox
- AWS Cloud Technical Essentials
- Confidential information handling
- Team collaboration
- Attention to detail
- Time management
- Adaptability to change
- Microsoft Office Suite
- Punctuality and reliability
- Schedule mastery
- Typing 90 wpm
Certification
- Amazon CloudWatch Getting Started, Coursera, 2024
- Developing An Entrepreneurial Mindset: First Step Towards Success, Coursera, 2024
- How to Start Your Own Business Specialization, Coursera, 2024
- Easing the burden of obesity, diabetes and cardiovascular disease, Coursera, 2024
- CVS Health Retail Customer Service, Coursera, 2024
- CVS Health Call Center Customer Service, Coursera, 2024
- Visualizing Women's Work: Using Art Media for Social Justice, Coursera, 2024
- Legal Aspects to Entrepreneurship, Coursera, 2024
- Modern and Contemporary Art and Design, Coursera, 2024
- Build a social media presence for your business using Canva, Coursera, 2024
- Introduction to Generative AI Learning Path, Coursera, 2024
- Successful Negotiation: Essential Strategies and Skills, Coursera, 2024
- Driving business towards the Sustainable Development Goals, Coursera, 2024
- Smart Cities - Management of Smart Urban Infrastructures, Coursera, 2024
- Getting Started with Chef Cookbooks, Coursera, 2024
- Viral Marketing and How to Craft Contagious Content, Coursera, 2024
- Hospitality Luxury Brand Management, Coursera, 2024
Timeline
Customer Service Representative (Contract Randstadt)
AdaptHealth
03.2026 - 05.2026
Customer Service Representative (Contract Randstadt)
Rely Medical Supplies
11.2025 - 02.2026
Customer Service Representative (Contract ProStaff)
Rust Consulting
05.2024 - 08.2025
Global Account Manager (Full time)
AT&T
03.2022 - 12.2023
Customer Service Representative (Contract Adecco)
Rust Consulting
06.2021 - 08.2021
Customer Service Representative (Contract ProStaff)
Rust Consulting
10.2020 - 12.2020
Real Estate Appraisal-Document Research (Contract ProStaff)
Rust Consulting
10.2020 - 12.2020
Mass Tort Research for two national cases (Contract/Robert Half)
Hilliard Martinez Gonzales LLP
07.2020 - 10.2020
Call Center - Payment Representative for credit card company (Contract PrideStaff)
IQor
04.2020 - 05.2020
Real Estate Appraisal-Document Research (Contract ProStaff)
Rust Consulting
03.2020 - 04.2020
File Maintenance/Research (Contract Randstad)
Agiliti Health
01.2020 - 02.2020
Legal Assistant/Receptionist (Freelance)
Trepanier MacGillis Battina
10.2019 - 12.2019
Legal Administrative Assistant (Contract Robert Half)
University of Minnesota - Office of the General Counsel
08.2019 - 12.2019
Conflict, Client & Matter Specialist (Contract Humera)
Faegre Baker Daniels
03.2019 - 07.2019
Legal Administrative Assistant (Contract Robert Half)
Johnson & Johnson
02.2017 - 04.2017
Legal Administrative Assistant (Contract Robert Half)
Wessels Sherman
01.2017 - 02.2017
Legal Administrative Assistant (Contract ProStaff)
FriedemannFoarde
11.2016 - 01.2017
Legal Administrative Assistant (Contract Robert Half)
Helgen, Davis & Cefalu
08.2016 - 09.2016
Legal Administrative Assistant (Contract Randstad)
Drawe & Maland
06.2016 - 11.2016
Legal Administrative Assistant (Contract Robert Half)
Carlson Caspers
03.2016 - 04.2016
Associate Degree - Executive Secretarial Science
Steed College
Information Technology
Globe University