Graphic Design
Michael Flood
Sacramento,CA
Work Preference
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Results-driven Auditor accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working knowledge of optimal practices and safety behaviors for operations.
Knowledgeable leader with solid background in managing multiple business locations effectively. Successfully implemented strategies that enhanced operational efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills to drive team performance and meet organizational goals.
Overview
21
21
years of professional experience
Work History
Area Manager II • Operations
Amazon Fulfillment
10.2017 - Current
- Restructured the Problem Solve department, including all aspects of training, accomplishing a consistently lowered daily cost ≥5% for the department
- Supervised teams as large as 200 AAs and have turned all of my teams from Worst on shift (when I got them) to Best in Productivity. My teams saw, on average, an improvement of 20%
- AA Safety score of 100% and consistent LBI ≥95%
- Developed and enacted programs to increase Productivity overall by creating better adherence to FIFO - Trailers within SLA increased more than 25%
- Decreased IRDR Count DPMO from more than 36k to less than 3k
- Streamlined the communication process between inbound and Outbound to increase Productivity with special orders
Adjunct Instructor
West Texas A&M
01.2014 - 01.2015
- Taught multiple sections of Theatre Appreciation, Playwriting Workshops
Graduate Assistant and Instructor
Texas Tech University
08.2010 - 12.2013
- Created all marketing materials for the Department of Theatre and Dance; introduced new concepts that save more than 10% overall on printing costs
- Taught multiple sections of Acting, Acting for the Camera, Acting and Playwriting workshops
Lead Auditor
Morton Golf LLC
07.2005 - 08.2010
- Supervised group of auditors, tracked financial trends: Investigated/ resolved/reported financial anomalies/threats; Also a strong hand in Loss Prevention/Investigation
- Under my watch, the annual variance on $10M+ in revenue was
- Created, implemented cashier training program including writing all manuals for positions responsible for revenue at the customer level which increased cashier accuracy by 50%
- Built Access database to more easily store, track, report all revenue
Education
Master of Fine Arts - Theatre
Western Illinois University
Bachelor of Fine Arts - Theatre
Utah State University
Skills
- Leadership Experience
- Problem Solving
- Project Management
- Inventory Control
- Database Management (MS Access)
- Audit / Deep Dive
- Awarded Author
Operations management
Staff training and development
Team development
Operations
Interests
Creative Writing
Acting and Theater
Reading
Software
MS Office
PowerPoint
Adobe Creative Suite
Access
Pages
Keynote
Numbers
Asana
DreamWeaver
Rapid Weaver
Languages
French
Limited Working
Quote
It's not what you look at that matters, it's what you see.
Henry David Thoreau