Michael Flores
Graham
Summary
Results-driven Casino Pit Manager with a proven track record of enhancing operational efficiency and productivity. Specialize in game management, customer service excellence, and regulatory compliance to ensure smooth casino operations. Excel in leadership, communication, and problem-solving skills, ensuring team coherence and exceptional guest experiences. Committed to maintaining integrity and professionalism in high-pressure environments.
Seasoned Casino Pit Manager with background in managing gaming operations and supervising casino staff. Known for effectively coordinating multiple games, ensuring regulatory compliance, and maintaining high standards of customer service. Strengths include ability to handle large volumes of cash, manage conflict resolution, and adapt to fast-paced environments while maintaining calm under pressure. Have successfully improved efficiency in previous roles through strategic scheduling and team management.
Overview
23
23
years of professional experience
1997
1997
years of post-secondary education
Work History
Casino Pit Manager
Emerald Queen Casino
Tacoma
10.2002 - Current
- Supervised daily operations of gaming tables and floor staff activities.
- Trained and mentored new dealers on casino policies and game rules.
- Managed game shift schedules to ensure optimal staffing levels.
- Enforced compliance with gaming regulations and internal procedures.
- Resolved customer disputes and maintained a positive gaming environment.
Education
Chief Leschi HS
Puyallup, WASkills
- Game operations
- Compliance enforcement
- Staff scheduling
- Customer dispute resolution
- Floor supervision
- Table games expertise
- Game protection
- Strong leadership
- Policy enforcement
- Casino operations
References
References available upon request.
Timeline
Casino Pit Manager
Emerald Queen Casino
10.2002 - Current
Chief Leschi HS