Summary
Overview
Work History
Education
Skills
Timeline
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James Maguire

Ocean Springs,MS

Summary

Casino management with 12+ years of customer service and experience in casino settings in 3 different casinos. Table games expertise with 27 years of experience in the casino industry. Collaborated with marketing departments involving Craps tournaments and other promotions sponsored.



Overview

26
26
years of professional experience

Work History

Casino Pit Manager

Hard Rock Casino
02.2018 - 07.2020
  • Promoted a safe gambling environment for patrons by monitoring gameplay.
  • Collaborated with other departments such as security and surveillance.
  • Ensured a high level of customer satisfaction by addressing guest concerns promptly and professionally.
  • Recruiting new talent for the pit staff team through participation in hiring events and conducting interviews.
  • Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.

Dual Rate Pit Manager / Craps Tournament Director

Treasure Bay Casino
07.1996 - 11.1999
  • Promoted a safe gambling environment for patrons by monitoring gameplay.
  • Collaborated with other departments such as security and surveillance and marketing on all craps tournament promotions.
  • Supervised the longest running weekly Craps tournament on the Mississippi Gulf Coast.
  • Ensured a high level of customer satisfaction by addressing guest concerns promptly and professionally.
  • Recruiting new talent for the pit staff team through participation in hiring events and conducting interviews.
  • Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.


Table Games Dealer

Hard Rock Casino
07.2007 - 02.2018
  • Rewarded Rocker of the Month in 2010
  • Rewarded Employee of the Quarter in 2015
  • Rewarded Employee of the Quarter in 2019
  • Rewarded Employee of the Year in 2019
  • Nominated for Employee of the Month or Quarter 5x
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.

Casino Pit Manager

Casino Magic
01.2002 - 08.2005
  • Supervised multiple Craps and Blackjack tournaments promoted at the casino.
  • Promoted a safe gambling environment for patrons by monitoring gameplay.
  • Collaborated with other departments such as security and surveillance.
  • Ensured a high level of customer satisfaction by addressing guest concerns promptly and professionally.
  • Recruiting new talent for the pit staff team through participation in hiring events and conducting interviews.
  • Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.

Table Games Dealer

Palace Casino
05.1995 - 01.2002
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.

Dual Rate Floor Supervisor

Treasure Bay Casino
06.1995 - 07.1996
  • Established positive working relationships with coworkers and supervisors alike, fostering a productive work environment focused on teamwork.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and offering constructive guidance.
  • Improved security measures on the gaming floor through close collaboration with surveillance personnel.
  • Contributed to the growth of the VIP membership program through excellent rapport building skills.

Table Games Dealer

Treasure Bay Casino
04.1994 - 06.1995
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.

Education

High School Diploma -

Collinsville High School
Collinsville, IL
05.1986

Skills

  • Team Management
  • Table games expertise
  • Casino operations knowledge
  • Sales and Marketing
  • Game protection
  • Policy Enforcement
  • Employee Relations
  • Customer Service

Timeline

Casino Pit Manager

Hard Rock Casino
02.2018 - 07.2020

Table Games Dealer

Hard Rock Casino
07.2007 - 02.2018

Casino Pit Manager

Casino Magic
01.2002 - 08.2005

Dual Rate Pit Manager / Craps Tournament Director

Treasure Bay Casino
07.1996 - 11.1999

Dual Rate Floor Supervisor

Treasure Bay Casino
06.1995 - 07.1996

Table Games Dealer

Palace Casino
05.1995 - 01.2002

Table Games Dealer

Treasure Bay Casino
04.1994 - 06.1995

High School Diploma -

Collinsville High School

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James Maguire