Michael Flynn
Summerville,SC
Summary
Dedicated Quality Control Manager with over 12 years of experience in quality management systems. Known for effective staff training and problem-solving abilities, contributing to improved operational efficiency and customer satisfaction through robust quality control measures.
Overview
21
21
years of professional experience
Work History
Quality Control Manager
TrueHomes USA
Monroe, NC
11.2013 - Current
- Established quality control processes ensuring compliance with industry standards.
- Conducted regular inspections of building materials and finished products for adherence to specifications.
- Trained staff on quality control procedures and best practices to enhance operational efficiency.
- Collaborated with suppliers to resolve quality issues, enhancing material standards and ensuring compliance.
- Led team meetings to discuss quality objectives and improvement strategies.
- Reviewed customer complaints and took corrective action.
- Prepared comprehensive reports on quality performance metrics, facilitating informed management decisions.
- Supported continuous improvement initiatives within the organization.
- Assisted in developing and implementing improved processes that maintained quality standards and streamlined operations.
- Fielded customer complaints and rectified service issues.
- Troubleshot product issues and fixed problems.
- Provided management oversight of warranty claims and warranty personnel
ADA Compliance Construction Team
Pruett Health
Norcross, GA
11.2012 - 11.2013
- Worked as part of a team responsible for remodeling nursing care facilities
- Followed ADA compliance standards in all job applications
- Completed drywall, paint, flooring, and ceramic tile projects, interior and exterior trim, interior and exterior door systems
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Business Owner/Operator
New Creation Builders
Winthrop, ME
03.2005 - 07.2012
- Managed daily operations for construction projects and client interactions.
- Oversaw project scheduling, resource allocation, and team assignments.
- Implemented quality control measures to uphold building standards.
- Trained and mentored new staff on safety protocols and procedures.
- Established relationships with clients to understand their building needs.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
- Provided leadership through coaching employees on best practices for problem solving.
- Ensured that all safety protocols were followed in order to maintain a safe working environment.
- Assessed quality and approved work before releasing to clients.
- Interviewed, trained, and supervised employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Skills
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Project Management
- Quality management systems
- Customer satisfaction
- Team support and oversight
Timeline
Quality Control Manager
TrueHomes USA
11.2013 - Current
ADA Compliance Construction Team
Pruett Health
11.2012 - 11.2013
Business Owner/Operator
New Creation Builders
03.2005 - 07.2012