Michael Fortin
New Berlin,WI
Summary
Proven Manager of Operations with a track record at Mcdonalds, RHC Management, enhancing team supervision and customer service. Excelled in staff management, achieving significant improvements in customer satisfaction and operational efficiency. Expert in problem-solving and certified in ServSafe, adept at reducing waste and meeting financial targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AssistantDeli Department Manager
Festival Foods
12.2021 - 11.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Manager of Operations
Mcdonalds, RHC Management
04.2018 - 11.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Greendale High School
Greendale, WISkills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Serv safe certified
Certification
Serv safe management
Timeline
AssistantDeli Department Manager
Festival Foods
12.2021 - 11.2022
Manager of Operations
Mcdonalds, RHC Management
04.2018 - 11.2021
Greendale High School
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