MICHAEL FRANKS
Conway,AR
Summary
Dynamic merchandise associate with proven expertise in visual merchandising and customer service at Lowe's Home Improvement. Skilled in inventory management and problem-solving, I consistently enhanced product displays and ensured stock availability, driving customer satisfaction and operational efficiency. Committed to maintaining high standards in both service and presentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Lowes Home Improvement
Conway, Arkansas
04.2022 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Managed inventory levels and restocked shelves to maintain product availability.
- Organized merchandise displays to improve visual appeal and increase customer engagement.
- Conducted inventory audits to maintain accuracy and ensure compliance with stock standards.
- Collaborated with team members to optimize daily operations and enhance workflow efficiency.
Associate
Walmart
Searcy, US
05.2019 - 04.2022
- Guided customers in selecting suitable plants and garden supplies to enhance their gardening experience.
- Optimized plant displays for visual appeal and plant health, contributing to customer satisfaction.
- Managed inventory of fresh and packaged meats to ensure product availability and quality.
- Ensured compliance with food safety regulations and standards.
Key Holder
Dollar General
Searcy, US
09.2018 - 05.2019
- Managed closing procedures to ensure adherence to company policies, enhancing operational integrity.
- Coordinated team activities to streamline closing operations, improving efficiency and teamwork.
- Reviewed documentation for accuracy before store closing to prevent discrepancies and maintain accountability.
- Implemented safety protocols during end-of-day processes for team protection.
Sales Associate
Valero & Mobil Gas Station
Searcy, US
08.2018 - 09.2018
- Answered customer inquiries on product features, prices, and availability, enhancing customer understanding and satisfaction.
- Maintained organized and clean store displays and stock areas to create an inviting shopping environment.
- Operated inventory management systems to track stock levels and replenishments.
- Handled cash register transactions accurately during late-night operations, ensuring smooth customer transactions and cash management.
Inside Lawn and Garden Sales Associate
Lowes
Searcy, US
05.2018 - 07.2018
- Provided expert advice on lawn care and pest management techniques.
- Assisted customers in selecting appropriate plants and garden supplies.
- Maintained plant displays to ensure optimal appearance and health.
- Coordinated inventory management to ensure stock availability for customers.
Lube Technician
CALDWELL TOYOTA
Conway, US
02.2017 - 01.2018
- Conducted oil changes and fluid checks on diverse vehicle makes and models to ensure optimal performance.
- Inspected vehicles for leaks, wear, and maintenance needs to enhance safety and reliability.
- Maintained cleanliness and organization of the service area and tools.
- Adhered to safety protocols while handling automotive fluids and equipment to minimize risk.
Sales Associate
Walmart
Conway, US
02.2015 - 11.2016
- Executed tire rotations and replacements, ensuring vehicles met safety and performance standards.
- Performed routine oil changes and fluid checks, enhancing vehicle reliability for customers.
- Conducted routine oil changes and fluid checks for optimal vehicle performance.
- Guided customers in service options and scheduled appointments, improving their service experience.
Education
Associate of Science - Veterinary Science
Arkansas State University Beebe
Beebe, AR05-2027
High School Diploma -
Guy-Perkins High School
Guy, AR05-2014
Skills
- Merchandise presentation
- Visual merchandising
- Product merchandising
- Inventory management
- Cash management
- Store maintenance
- Document management
- Problem solving
- Customer service
- Problem solving
Certification
Motor Vehicle Inspection License, 09/01/20
Additional Information
Multiple years of home health care not documented
Assessments
Customer Service, Highly Proficient, 09/01/20, Identifying and resolving common customer issues.
Personal Information
Authorized To Work: US
Timeline
Merchandise Associate
Lowes Home Improvement
04.2022 - Current
Associate
Walmart
05.2019 - 04.2022
Key Holder
Dollar General
09.2018 - 05.2019
Sales Associate
Valero & Mobil Gas Station
08.2018 - 09.2018
Inside Lawn and Garden Sales Associate
Lowes
05.2018 - 07.2018
Lube Technician
CALDWELL TOYOTA
02.2017 - 01.2018
Sales Associate
Walmart
02.2015 - 11.2016
Associate of Science - Veterinary Science
Arkansas State University Beebe
High School Diploma -
Guy-Perkins High School