Michael Freeman
Verona,KY
Summary
Meticulous Field Service Technician with 27+ years of manufacturing and logistics experience, 6+ of those years working in the field. Ability to formulate by self or collaborate with others to develop qualitative and cost effective plans for installation, maintenance, and repair of products. Motivated to advance career by using evolved techniques and learning new skills to enhance the company.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Field Service Technician
HDT Global
2020.08 - Current
- Installed and prepared sophisticated equipment for use by customers
- Conducted training with customers on proper use of equipment
- Diagnosed technical issues and performed necessary repairs autonomously or through teamwork
- Provided hands-on training to team members and demonstrated best practices, including safety practices, while working at job sites
- Analyzed and organized information provided by managers, customers, and documents (when available) to develop plans and processes for implementation of those plans for product pairs and maintenance
- Assisted with the development and/or enhancement of policies and procedures to ensure quality and cost efficient methods
- Possessed the ability to make plans and travel on short notice
Manufacturing Technician II
HDT Global
1999.02 - 2020.08
- Gained vast knowledge of company products and processes
- Developed several skills in refrigeration including brazing, leak checks and charging as well as electrical skills
- Traveled to various locations to complete assignments including repairs and upgrades to MTRCS, 60K, F24, RODU, FDECU and JSTDS
- Led employees in daily operations of a manufacturing assembly line
- Collaborated with members of engineering in the development and testing of SVAC and LVAC units
- Participated with the Engineering Department on MTRCS construction from prototypes to completed contracts
- Participated in kaizen events and lean manufacturing trainings in an effort to reduce costs and identify wasted movement for multiple products
- Led MTRCS build team resulting in completion of units
- Worked with customers to validate technical manuals for several products including SVAC, LVAC, MTRCS and 60K
- Provided insight on production documents such as the Manufacturing Engineering Work Instructions
Part-Time Sales Manager
AutoZone
2002.10 - 2010.07
- Managed daily store operations including employees, stocking, and sales
- Executed proficient customer service skills resulting customer satisfaction
Laborer
Newport Steel
1997.10 - 1999.01
- Performed general labor activities such as barge master, porter duties and track labor
Assembler
Keco Industries
1994.10 - 1997.10
- Carried out mechanical assembly line duties for various products
Education
High School Diploma -
Larry A. Ryle High School
Union, KY1993-05
Skills
- Materials Knowledge
- Leadership
- Customer service
- Budgets
- Manual and electrical tools
- Repair
- MS Office
- Experienced equipment operator
- Relationship development
- Organizational skills
Certification
- EPA 608 Universal Certification
- EPA 609 Automotive Certification
- NFPA 70E High Voltage Certification
Timeline
Field Service Technician
HDT Global
2020.08 - Current
Part-Time Sales Manager
AutoZone
2002.10 - 2010.07
Manufacturing Technician II
HDT Global
1999.02 - 2020.08
Laborer
Newport Steel
1997.10 - 1999.01
Assembler
Keco Industries
1994.10 - 1997.10
High School Diploma -
Larry A. Ryle High School