Michael Freuler
Fresno,CA
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Recently moved back to Fresno and looking for my future work home.
Overview
16
16
years of professional experience
Work History
Accounts Management Representative
Internal Revenue Service
06.2023 - 06.2024
- Provide taxpayers via telephone information on their individual accounts including but not limited to return/refund completion timeframes, balance updates, credit transfers, notice explanations, and instructions on how to find and send in required forms for their account.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Event Sales Coordinator
Off the Wall Social
10.2023 - 12.2023
- Provide tours of the 50k sf
- Venue to potential customers for corporate/birthday party events
- Take inbound calls to answer questions, highlight key attractions/amenities, and sell packages
- Greet guests, review itineraries, introduce party host to guest, and oversee ongoing daily events
- Manage event setups to mirror guests requests and aid party hosts to ensure guest satisfaction.
Brand Ambassador
Honda
07.2021 - 10.2022
- Represented the Honda Corporation through in-person brand ambassador applications
- Assisted charities with their specific needs
- Promoted the Honda brand with random acts of helpfulness with the public.
Director of Content Partnerships
VideoBridge
01.2021 - 07.2021
- Scouted YouTube talent that met our company's standards for content and subscription count
- Reached out via email and scheduled a phone call to build rapport and explain the value of having their own dedicated channel on Roku and Amazon Fire TV
- Closed sale and executed MSA
- Collected creative assets(logos, playlists)
- Maintained an updated Google Sheet tracking the status of the channels from MSA signed to build completion
- Maintained an updated PipeDrive roster of potential clients tracking their status from email sent to MSA signed.
Valet
LAZ Parking/Luxe City Center Hotel
02.2017 - 12.2020
- Greeted guests at their arrival
- Issued their car retrieval ticket
- Assisted with luggage and escorted them to the front desk
- Parked and retrieved guests' vehicles
- Took payment via cash or credit card for daily parking (non-hotel guests)
New Business Development Representative
ARS Law Firm
11.2012 - 12.2017
- Contacted various businesses to inquire about their account receivable needs
- Built rapport and illustrated how our firm provided indispensable services (no retainer, etc.)
- Scheduled meetings for our firm's lawyers to visit the business's location to secure business.
Hollywood Bowl Season Sales Representative
SD&A Teleservices
01.2015 - 02.2017
- Reached out to new and existing Hollywood Bowl patrons
- Built rapport and presented the upcoming year's lineup of performances
- Made sale and secured payment via credit card.
D2D Sales Team Manager
Constellation Energy
06.2011 - 10.2012
- Delegated working territory for the sales team at the beginning of each day
- Assigned daily/weekly/monthly sales quotas
- Conducted daily morning team meetings to motivate and run-through sales pitch/key objectives
- Trained new employees by shadowing me in the field and through personal in-office instruction
- Maintained personal sales by signing up residential homeowners to C.E's services
D2D Sales Representative
Comcast Telecom.
01.2008 - 05.2011
- Executed the assigned residential territory delegated each week
- Built rapport with new and existing Comcast cable customers at their place of residence
- Upgraded existing customer services to higher tier packages and service bundles
- Switched non-Comcast customers over to Comcast consumers.
Education
Cinema Production Certificate -
Los Angeles City College
12.2017
Graduating Class of 2008 -
Esperanza High School
Anaheim, CASkills
- Remarkable Customer Service and Satisfaction
- Personal and Group Communication
- Attention to Detail
- Obtaining a Sales Mentality with Genuine Intentions
- Conscious Self-Improvement on a Regular Basis
Timeline
Event Sales Coordinator
Off the Wall Social
10.2023 - 12.2023
Accounts Management Representative
Internal Revenue Service
06.2023 - 06.2024
Brand Ambassador
Honda
07.2021 - 10.2022
Director of Content Partnerships
VideoBridge
01.2021 - 07.2021
Valet
LAZ Parking/Luxe City Center Hotel
02.2017 - 12.2020
Hollywood Bowl Season Sales Representative
SD&A Teleservices
01.2015 - 02.2017
New Business Development Representative
ARS Law Firm
11.2012 - 12.2017
D2D Sales Team Manager
Constellation Energy
06.2011 - 10.2012
D2D Sales Representative
Comcast Telecom.
01.2008 - 05.2011
Cinema Production Certificate -
Los Angeles City College
Graduating Class of 2008 -
Esperanza High School