Shalonda Anderson

• Gs-0962-5
• Work 40hours weekly
• Provide professional assistance to taxpayers by phone, and correspondence regarding tax obligations, account balances, refunds, notices, and filing procedures.
• Research and analyze taxpayer account records using IRS systems to resolve discrepancies, apply adjustments, and ensure compliance with federal tax regulations.
• Accurately document case notes and maintain taxpayer confidentiality in accordance with federal guidelines.
• Explain what future actions are necessary for compliance by advising on tax liability.
• Collaborate with team members and supervisors to meet service level standards, while delivering courteous, patient, and clear communication to diverse individuals.

• Gs-0962-5
• Work 40 hours weekly
• Provide courteous and professional assistance to taxpayers regarding tax obligations and filing procedures.
• Offer guidance on tax regulations, forms, and deadlines to reduce filing errors.
• Investigate and resolve taxpayer issues, including discrepancies and payment problems.
• Maintain accurate and detailed records of all interactions.
• interviewed taxpayers to understand one's individual circumstances and goals, and advises on the most advantageous ways to meet them.

Worked 40hours weekly

• Demonstrates increased knowledge of company products and equipment while assisting customers with product selection based on stated needs, proposed use and budget
• Breaks down and evaluates user problems using test scripts, screen sharing, prototypes and probing questions and personal expertise.
• Research individual account profiles to diagnose and direct customers to appropriate departments if necessary.
• Use third party company software to accurately verify customers and prevent potential fraud.

Worked 40hours weekly

•Used hand-held devices and computers to record and monitor inventory levels and

completed audits to uncover and address inaccuracies.

•Shipped material and performed boxing, packing, labeling and preparation of

related documents.

•Verified quantity and description of materials received by checking merchandise

against packing list.

•Trained and audited new and tenured employees to ensure safety guidelines were

followed and orders were received on-time.