Michael Friedlander
Carmel,IN
Summary
Proven Sales Associate with a track record of increasing sales revenue and customer satisfaction at Value City Furniture. Leveraging sales expertise and goal-oriented approach, excelled in visual merchandising and POS operations. Demonstrated reliability and the ability to build strong customer relationships, enhancing repeat business and store performance.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Lids Hat World
10.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Associate
Bluegreen Vacations
12.2021 - 09.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Value City Funiture
08.2019 - 07.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Carmel High School
Carmel, IN06.2014
Skills
- Goal-Oriented
- Sales expertise
- Point of sale operation
- Opening and closing procedures
- Visual Merchandising
- Reliable and Responsible
Timeline
Sales Assistant
Lids Hat World
10.2022 - Current
Sales Associate
Bluegreen Vacations
12.2021 - 09.2022
Sales Associate
Value City Funiture
08.2019 - 07.2021
High School Diploma -
Carmel High School
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