Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Furman

Driver
Sugar Land,TX

Summary

Proven leader with extensive experience in retail operations and team management, notably at GameStop. Excelled in driving sales, enhancing customer satisfaction, and streamlining store processes. Skilled in inventory control and problem-solving, achieving significant improvements in efficiency and performance. Demonstrates a keen ability to engage teams and foster a positive, results-driven work environment.

Overview

12
12
years of professional experience

Work History

Uber Driver

Uber
02.2022 - Current

Assistant Store Manager

GameStop
07.2012 - 07.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Met daily/weekly sales quotas
  • Managed team memebers in meeting same quotas, working register effectively while engaging guests on sales floor
  • Daily loss prevention tasks: inventory counts, daily shipments (incoming and outgoing), ensurance of sellable product
  • Ensuring marketing signage is up to date and properly displayed
  • Processing returns and customer satisfaction
  • Making weekly schedules for staff
  • Driving sales through communication
  • Staffing/interviewing new team members
  • Onboarding new team members
  • Coaching sales behaviors with team members
  • Identifying reasons for underperforming sales metrics and coaching in real time
  • Encouraging positive behaviors for team members
  • Ensuring proper displays and clean presentation of store
  • Communicating benefits of pre-owned products and pre-ordering new product to customers
  • Properly evaluating sellability of trade in items
  • Balancing tills and safe at close
  • Attending bi-weekly conference calls to ensure efficiancy and product awareness

Education

No Degree - Undeclared

University of Houston
Houston, TX
05.2001 -

Skills

Store Opening and Closing

Store operations

Team Management

Business Development

Inventory Control

Problem-Solving

Loss Prevention

Staff Management

Inventory counting

Retail Operations

Staff Scheduling

Sales expertise

Upselling and Cross Selling

Employee Scheduling

Hiring and Training

Customer Service and Engagement

Timeline

Uber Driver

Uber
02.2022 - Current

Assistant Store Manager

GameStop
07.2012 - 07.2019

No Degree - Undeclared

University of Houston
05.2001 -

Similar Profiles

CREATE PROFILE
Michael FurmanDriver