Michael Smith
Los Angeles,CA
Summary
Coordinated individual searching to obtain a position that will enhance abilities as well as gain new ones. Driven and dedicated to deliver customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Supervisor
Petit Ermitage
09.2021 - 02.2024
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Supervised team of 3 security personnel depending on the shift.
Lead Guest Service Agent
The Standard
09.2017 - 01.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored 9 screen CCTV, property, and investigated any areas of suspicion.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Participated in regular meetings with other department leads to discuss operational updates and strategize ways to improve guest experience.
Valet Supervisor
Towne Park
09.2015 - 07.2018
- Calculate parking charges and collect fees from customers.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
Retail Sales Associate
Rich Joe
09.2014 - 06.2016
- Managed over 50 customer call per day answering questions about products and services, helping locate merchandise and promoting key items.
- Processed payments and returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained clean sales floor and straightened and faced merchandise.
Warehouse Technician
JAX Logistics
11.2012 - 08.2013
- Coordinated over 30 rush orders and order charges.
- Maintained accurate stock records and Schedules.
- Performed inspection on equipment and systems to identify issues and report problems.
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of products to clients.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL07.2014
Skills
- Great work ethic
- Time Management
- Ability to work well on teams
- High level of Integrity
- Communication
- Critical thinking
Certification
BSIS Armed Guard Training Certificates of Completion, R.W.M. FiberOptics, Inc., Carson, CAFebruary 2018
Timeline
Security Supervisor
Petit Ermitage
09.2021 - 02.2024
Lead Guest Service Agent
The Standard
09.2017 - 01.2021
Valet Supervisor
Towne Park
09.2015 - 07.2018
Retail Sales Associate
Rich Joe
09.2014 - 06.2016
Warehouse Technician
JAX Logistics
11.2012 - 08.2013
High School Diploma -
Dunnellon High School
BSIS Armed Guard Training Certificates of Completion, R.W.M. FiberOptics, Inc., Carson, CAFebruary 2018
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