Michael Smith
Los Angeles,CA
Summary
Coordinated individual searching to obtain a position that will enhance abilities as well as gain new ones. Driven and dedicated to deliver customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Supervisor
Petit Ermitage
2021.09 - 2024.02
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Supervised team of 3 security personnel depending on the shift.
Lead Guest Service Agent
The Standard
2017.09 - 2021.01
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored 9 screen CCTV, property, and investigated any areas of suspicion.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Participated in regular meetings with other department leads to discuss operational updates and strategize ways to improve guest experience.
Valet Supervisor
Towne Park
2015.09 - 2018.07
- Calculate parking charges and collect fees from customers.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
Retail Sales Associate
Rich Joe
2014.09 - 2016.06
- Managed over 50 customer call per day answering questions about products and services, helping locate merchandise and promoting key items.
- Processed payments and returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained clean sales floor and straightened and faced merchandise.
Warehouse Technician
JAX Logistics
2012.11 - 2013.08
- Coordinated over 30 rush orders and order charges.
- Maintained accurate stock records and Schedules.
- Performed inspection on equipment and systems to identify issues and report problems.
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of products to clients.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL07.2014
Skills
- Great work ethic
- Time Management
- Ability to work well on teams
- High level of Integrity
- Communication
- Critical thinking
Certification
BSIS Armed Guard Training Certificates of Completion, R.W.M. FiberOptics, Inc., Carson, CAFebruary 2018
Timeline
Security Supervisor
Petit Ermitage
2021.09 - 2024.02
Lead Guest Service Agent
The Standard
2017.09 - 2021.01
Valet Supervisor
Towne Park
2015.09 - 2018.07
Retail Sales Associate
Rich Joe
2014.09 - 2016.06
Warehouse Technician
JAX Logistics
2012.11 - 2013.08
High School Diploma -
Dunnellon High School
BSIS Armed Guard Training Certificates of Completion, R.W.M. FiberOptics, Inc., Carson, CAFebruary 2018
Similar Profiles
A.J. VasquezA.J. Vasquez
Revenue Manager at Petit ErmitageRevenue Manager at Petit Ermitage
Jose MirandaJose Miranda
PBX Hotel Operator at Petit Ermitage Hotel Valladon LLCCPBX Hotel Operator at Petit Ermitage Hotel Valladon LLCC
Carolina MestrovicCarolina Mestrovic
Hostess at Petit ErmitageHostess at Petit Ermitage