Michael Galicia
Clovis,California
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy Warehousing environments.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Fresh Associate
Walmart
06.2023 - Current
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Warehouse Associate
Hello Fresh
12.2022 - 06.2023
- Hellofresh is a meal service warehouse that ships out food to customers, I was tasked with packing, stacking, wrapping and moving orders onto pallets and around the warehouse.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Assisted in reducing product damage by properly handling and storing materials.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Checked packages and merchandise for damage and notified vendors.
Shipping Warehouse Associate
Thriftbooks
01.2019 - 09.2020
- Thriftbooks was my first warehouse job which introduced a fast pace and detailed oriented work environment.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Front End Associate
Taco Bell
05.2018 - 10.2019
- Tacobell provided an environment where I was able to grow
- In my customer service experience I learned how to handle stressful situations as well as how to handle closing shift responsibilities.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Store Associate
Subway
08.2017 - 11.2017
- Subway was a summer job that allowed me to get on hand customer service experience as well as food handling
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Demonstrated adaptability by cross-training in various roles within the establishment, providing support to colleagues as needed.
- Consistently met or exceeded sales goals through upselling techniques and suggesting additional items that complemented customer orders.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Jack E Singley Academy
Irving, TX 05.2017 - 05.2021
Associates -
Northlake
Irving, TX 08.2017 - 05.2022
Skills
Google Suites
undefinedTimeline
Fresh Associate
Walmart
06.2023 - Current
Warehouse Associate
Hello Fresh
12.2022 - 06.2023
Shipping Warehouse Associate
Thriftbooks
01.2019 - 09.2020
Front End Associate
Taco Bell
05.2018 - 10.2019
Store Associate
Subway
08.2017 - 11.2017
Associates -
Northlake
08.2017 - 05.2022
High School Diploma -
Jack E Singley Academy
05.2017 - 05.2021
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