Michael Galvan
Houston,Texas
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
18
18
years of professional experience
Work History
Service Coordinator
BakerRipley
06.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Tax Analyst
Stancil Property Tax LLC
06.2011 - 12.2021
- Submitting Personal Property Renditions
- Processing high volume tax bills
- Building and maintaining client relationships
- Perform tax overpayment reviews, tax liability/exposure analysis, voluntary disclosures, audit support/assistance
- Assist with tax research and memorandums
- Develop tax matrices and training programs
- Support compliance efforts and tax reserve analysis
- Determine taxability and identify issues
- Research tax issues in multiple states and help develop tax planning strategies
- Address complexities and tax technical issues that arise from client operations
- Proactively monitor transaction tax legislative proposals and law changes to ensure clients are aware of potential opportunities/costs
- Managed and ran expense reports
- Handled data entry and data analytics
Juvenile Probation Officer
Fort Bend County
05.2007 - 06.2011
- Arranged meetings with juveniles and their parents/guardians, which included both office and home
- Maintained contact with parents, attorneys, law enforcement, and community agencies
- Monitored juveniles' progress at school, including grades and attendance, and discussed the juvenile's academic progress with school officials as needed
- Managed youth on electronic monitoring
- Kept timely chronological notes and computer entries
- Prepared written reports such as predisposition investigations and recommendations for court
- Managed, maintained, and organized record keeping ensuring all documents are readily available for court testimony
- Attended court and detention hearings and offered testimony concerning juveniles, including offering department recommendations
Juvenile Detention Officer
Fort Bend County
05.2006 - 05.2007
- Provided care of residents in accordance with established policies and procedures
- Provided safe living environment for residents
- Transported residents to court, doctors' appointments and placements as needed
- Searched incoming residents for items not permitted
- Supervised recreation of residents in accordance with procedures
- Participated in activities and duties related to emergency management during a local state of disaster, as directed by appropriate county managers
Education
Bachelor's of Science -
University of North Texas
01.2003
Skills
- Accurate Recordkeeping
- Client Advocacy
- Team Leadership
- Community liaison
- Ongoing client support
- Notetaking and documentation
- Quality Assurance
- Data Analysis
- Program Evaluation
Timeline
Service Coordinator
BakerRipley
06.2022 - Current
Tax Analyst
Stancil Property Tax LLC
06.2011 - 12.2021
Juvenile Probation Officer
Fort Bend County
05.2007 - 06.2011
Juvenile Detention Officer
Fort Bend County
05.2006 - 05.2007
Bachelor's of Science -
University of North Texas
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