Michael Garcia
San Antonio,TX
Summary
Dynamic professional with over 16 years of experience in supervising diverse teams and training staff in safety protocols. Expertise in maintaining health compliance and managing inventory to ensure seamless service operations.
Overview
2
2
Languages
28
28
years of professional experience
Work History
Location Supervisor
Aramark
San Antonio , Texas
08.2010 - Current
- Supervised daily operations and staff activities, enhancing service quality across diverse environments.
- Managed inventory levels and coordinated timely supply replenishment to support uninterrupted service.
- Conducted regular inspections to maintain cleanliness and compliance standards.
- Ensured compliance with health and safety regulations at all times.
- Trained team members on safety protocols and best practices for food service.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between teams to enhance service delivery and teamwork.
- Coordinated solutions and communicated with professionals to direct daily operations.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Catering Server
Gradys BBQ
San Antonio, Texas
05.1998 - 08.2002
- Served food and beverages to guests while maintaining high service standards.
- Provided excellent customer service throughout the duration of an event.
- Resolved guest inquiries and ensured exceptional customer service throughout events.
- Collaborated with kitchen staff to ensure efficient food preparation and delivery.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Set up catering stations for events and ensured proper presentation of food.
- Set up tables with appropriate linens and silverware prior to each event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Maintained cleanliness of serving areas in compliance with health regulations.
- Replenished beverages, condiments, plates, and glasses during events.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Collaborated with other staff members on duties assigned for each catered event.
- Prepared and served food items to guests in a timely manner.
- Executed thorough cleanup of event spaces post-service to maintain cleanliness and organization. after events, including washing dishes and utensils used during meal service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints related to food and service.
Education
High School Diploma -
Memorial High School
San Antonio, TX06-2000
Skills
- Inventory management
- Supervision
- Staff training
- Team coordination
- Health regulations
- Service operations
- Customer relationship management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Location Supervisor
Aramark
08.2010 - Current
Catering Server
Gradys BBQ
05.1998 - 08.2002
High School Diploma -
Memorial High School