Michael Garland
Edison
Summary
Results-oriented account manager with more than 12 years of experience working in customer service. Skilled in demonstrations, data collection and cost tracking. Proactive with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing productivity. Efficient in creating and implementing standard operating procedures. Hardworking, performance and goal-oriented offering expertise in production efficiency, demonstrations and training.
Overview
25
25
years of professional experience
Work History
Account Manager
Axalta Coating Systems Ltd.
Glen Mills
01.2019 - Current
- Educated clients on new products and updated account information to maintain high standards of client service.
- Analyzed account details such as usage, cost tracking data and client comments to enhance understanding of products effectiveness and understand client needs.
- Worked with distribution personnel on training for new and current products.
- Collaborated with team on products and processes to implement with new and current customers.
- Worked with shop managers as well as paint teams to implement SOPs in production efficiency and cost management.
- Managed a portfolio of accounts y providing timely support and guidance.
- Updated client information, contract changes, and product prices in company data bases.
Product Specialist
Axalta Coating Systems Ltd.
Glen Mills
06.2014 - Current
- Continually expanded knowledge of new and current product line.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to new and current team members.
- Lead technical rep for demonstrations in solvent and waterborne base coats to showcase functionality in my market.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
Painter Technician
Key Auto Body Inc.
Matawan
03.2009 - 06.2014
- Head painter in charge of production and ordering.
- Sand, mask and paint vehicles.
- Create a daily production list for management.
Automotive Spray Painter
South Plainfield Auto Body
South Plainfield
02.2000 - 02.2009
- Sanded and removed blemishes, dents and other imperfections on painting surfaces.
- Used proper PPE and safety protocols for personal health and safety.
- Cleaned and prepared surfaces for paint application with exacting accuracy.
- Created specific color shades by mixing pre-existing shades to meet customer desired colors.
- Mixed paint colors and appropriate chemicals to complete projects.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Head painter of a 3 man team at extremely busy location.
- Mentored and trained main prepper to become a key painter on the team.
Education
GED -
Hinesville High School
Hinesville, GA05.2014
Skills
- High technical skills
- Demonstration abilities
- Product and service sales
- Team collaboration
- Client assistance
- Relationship building
- Cost reviewing
- Account management
- Team Training
- Customer rapport
- Goals and performance
Timeline
Account Manager
Axalta Coating Systems Ltd.
01.2019 - Current
Product Specialist
Axalta Coating Systems Ltd.
06.2014 - Current
Painter Technician
Key Auto Body Inc.
03.2009 - 06.2014
Automotive Spray Painter
South Plainfield Auto Body
02.2000 - 02.2009
GED -
Hinesville High School