Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Interests
AWARDS
Additional Skills
Timeline
Generic

Michael Garrett

Carson City

Summary

Entry-level IT support candidate with hands-on experience in hardware troubleshooting, website management (WordPress & Shopify), and technical problem-solving. Background includes diagnosing computer components, supporting business systems, and resolving customer issues. Strong foundation in IT through CTE coursework and real-world technical exposure. Currently pursuing Google IT Support certification with the intent to obtain Security+ and or Networking + directly after completion.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bin Maintenance Technician / Replenishments

WebstaurantStore
Dayton, Nevada
08.2024 - Current
  • Maintain inventory accuracy through systematic product placement and cycle counting
  • Operate forklifts and warehouse systems to support efficient logistics operations
  • Troubleshoot inventory discrepancies and resolve stock issues
  • Contribute to organized workflow and operational efficiency

Warehouse Manager / Customer Service

Coral LLC
Carson City, Nevada
06.2022 - 02.2024
  • Diagnosed and resolved website issues using WordPress and Shopify platforms
  • Managed online orders, shipping logistics, and inventory systems
  • Provided customer and technical support via phone and email
  • Responded to all support tickets via website
  • Updated and modified invoices using QuickBooks
  • Participated in SEO strategy discussions and website improvements
  • Managed company social media accounts and digital presence

Volunteer

ComputerCorps
Carson City, NV
06.2020 - 06.2022
  • Diagnosed and disassembled non-functioning computers and electronics
  • Identified and categorized hardware components
  • Gained hands-on experience with internal computer systems and parts

Detailer

Prestige Car Wash and Detail Center
Carson City, Nevada
06.2018 - 06.2022
  • Maintained attention to detail and quality control standards
  • Delivered consistent customer service in a fast-paced environment

Education

Western Nevada College
Carson City, Nevada

Advanced Diploma - Information Technology CTE program

Carson High School
Carson City, Nevada
06-2021

Skills

  • Hardware: PC troubleshooting, component identification, system disassembly
  • Software: WordPress, Shopify, QuickBooks
  • Other Tools: Inventory systems, SEO basics
  • Support Skills: Technical troubleshooting, customer service, communication

Certification

Google IT Support (Currently enrolled)

LANGUAGES

English

Interests

Investing/Trading, Tech, Snowboarding, Backpacking, Fly Fishing

AWARDS

Nevada Promise Scholarship, Millenium Scholarship, Advanced Diploma

Additional Skills

  • OSHA Certified
  • Customer Service
  • Teamwork/Collaboration
  • Communication
  • Academic Writing
  • Equipment Operation

Timeline

Bin Maintenance Technician / Replenishments

WebstaurantStore
08.2024 - Current

Warehouse Manager / Customer Service

Coral LLC
06.2022 - 02.2024

Volunteer

ComputerCorps
06.2020 - 06.2022

Detailer

Prestige Car Wash and Detail Center
06.2018 - 06.2022

Advanced Diploma - Information Technology CTE program

Carson High School

Western Nevada College