MICHAEL GEDDIE JR
Jacksonville,NC
Summary
Dedicated Telecommunications Mechanic with extensive Department of Defense training. Skilled in troubleshooting, installation, and maintenance of secure and non-secure network communications systems. Experienced in leading multidisciplinary teams and fostering relationships in diverse environments, while delivering innovative solutions to complex challenges in computer networking and information security.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Wire Technician
AT&T
Wilmington, NC
09.2021 - Current
- Installed and maintained telecommunications equipment for residential and business customers.
- Diagnosed and resolved service issues, enhancing customer satisfaction through effective use of advanced testing tools.
- Inspect, troubleshoot and maintain IP service to customers premises.
- Inspect and evaluate IP television, high speed internet , telephone, Directv and Fiber.
- Troubleshoot, inspect, remove, install, repair, modify, overhaul and operate AT&T systems, components and associated
- support equipment.
- Collaborated with team members to streamline service delivery and improve overall customer satisfaction.
- Customer education on provided services and troubleshooting.
- Interpreted inspection findings to determine corrective actions, ensuring compliance with quality standards.
- Ensure compliance with AT&T quality standards.
- Knowledge of fiber, electronic, color codes and mechanical principles relating to all AT&T subsystems, proper handling,
- use and disposal of hazardous waste and materials.
- N/A
IT Manager
United States Marine Corps
03.2016 - 04.2021
- Supervised enterprise desktop support for DoD customers, ensuring timely issue resolution and enhancing user satisfaction.
- Performed advanced systems installation, operation, integration, and troubleshooting to maintain secure and non-secure network communications systems.
- Established measures to protect and defend data during operational operations and training.
- Managed and accounted for over 500 communications assets valued at over $1M, ensuring compliance and accuracy on the Custodian Asset Report.
- Coordinated planning and installation of over 100 computer assets for technical refresh, improving operational readiness.
Telecommunication Manager
United States Marine Corps
01.2010 - 03.2016
- Assisted in planning and installation of secure and non-secure voice networks for 200+ users, ensuring operational readiness during contingency operations.
- Designed and managed installation, operation, and maintenance of tactical wire/cable networks connecting control points and headquarters, enhancing communication capabilities.
- Supervised embarkation and retrograde of $7 million worth of communication gear, facilitating multiple exercises across East Asia.
- Maintained 100% accountability for over 60 Table and Material Control Numbers valued over $13.7M during exercises and deployments.
Telecommunication Technician
United States Marine Corps
02.2006 - 12.2009
- Supervised team delivering onsite help desk support for automated data processing and network management for secret and unclassified networks, enhancing service reliability.
- Supported issues with Defense Messaging System, managing account creation and permissions to ensure seamless communication.
- Created and resolved tickets in Remedy ITSM, streamlining issue tracking and improving response times.
Network Administrator
United States Marine Corps
08.2001 - 02.2006
- Planned and supervised installation of cybersecurity networks and telecommunications equipment to enhance system security.
- Supervised installation and operation of telephony systems, ensuring seamless communication services for users.
- Installed and operated secure and non-secure voice over internet protocols and satellite communications terminals to support operational readiness during exercises and deployments.
Education
Telecommunications Advance Supervisor Course -
Telecommunications Advance Supervisor Course
Twentynine Palms, CA 02.2018 - 05.2021
Networking Advance Supervisor Course -
Telecommunications Supervisor Course -
Senior Enlisted Joint Professional Education -
Skills
Certification
- CompTIA Net+
- Occupational Safety and Health Administration (OSHA-10)
- Pre-Apprentice Carpentry/ Electrical
- Cisco Certification Network Associate 1 & 2
Information System And Program Experience
- Secret Internet Protocol Router Network (SIPRNET)
- Non-Classified Internet Protocol Network (NIPRNET)
- Remedy Action Request Tracking System
- Joint Personnel Adjudication System (JPAS)
- Worldwide Secure Voice Conferencing System (WWSVCS)
- Command & Control Personal Computer (C2PC)
- SharePoint 2013
- Global Combat Support System (GCSS)
- Public Key Infrastructure (PKI)
- Cisco Call Manager
- Active Directory (AD)
- Windows Server 2003
- Microsoft Office 2003/2007/2010/2016/O365
Timeline
Wire Technician
AT&T
09.2021 - Current
Telecommunications Advance Supervisor Course -
Telecommunications Advance Supervisor Course
02.2018 - 05.2021
IT Manager
United States Marine Corps
03.2016 - 04.2021
Telecommunication Manager
United States Marine Corps
01.2010 - 03.2016
Telecommunication Technician
United States Marine Corps
02.2006 - 12.2009
Network Administrator
United States Marine Corps
08.2001 - 02.2006